Sonic Drive-In

3.3
2509 reviews
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Business Details

2246 Parkway, Pigeon Forge, TN
37863, United States
(865) 429-0452
http://www.sonicdrivein.com/locations/us/tn/pigeon-forge/2246-parkway/store-5650
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Pigeon Forge, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2246 Parkway for the ultimate SONIC experience!

Location

Sonic Drive-In
2246 Parkway, Pigeon Forge, TN
37863, United States

Hours

Reviews

3.3
2,509 reviews
5 stars
865
4 stars
493
3 stars
362
2 stars
192
1 star
597

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and unresponsive staff, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and poor attention to special requests.

Food Quality

While some customers enjoyed specific items like milkshakes and hot dogs, there were consistent complaints about cold or poorly prepared food.

Staff Attitude

Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.

Drive-Thru Only

The drive-thru only policy led to frustration among customers, especially when combined with slow service and long lines.
  • JA
    Joyce Wittmeyer (Americasmediagroupjw)
    5 days ago
    5.0
    It's was busy but the food came out at a decent time and the costumer service was very good.
  • SJ
    Shantell Johnson
    Jan 5, 2026
    3.0
    Very slow service, rude person thru drive thru. Very very slow.
  • JK
    Jacob Keesee
    Jan 4, 2026
    5.0
    Would have been good if ordered in-person here, so not holding the bad experience with the mobile app against the location. My recommendation is to never use the app since it's always glitchy at all Sonic locations.
  • AB
    Andrea Baker
    Jan 1, 2026
    1.0
    Arrived and pressed the button multiple times and the order timed out, was ignored, or skipped. Several others were answered that arrived after us. I finally got out and walked to the kiosk in the pouring rain and was told they had several large orders and we should use the drive thru. Pulled up to order and after 10 minutes were never answered as rain poured into our vehicle. We waited a total of 35 minutes without even being able to take our order. This is one of the worst fast-food experiences I can remember.
  • TC
    Thomas Chase
    Dec 31, 2025
    5.0
    Food was excellent. Fast and fresh. Professional and courteous server. Thank you
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