Dunkin'

3.9
365 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pigeon Forge, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3262 Parkway, Pigeon Forge, TN
37863, United States

Hours

Reviews

3.9
365 reviews
5 stars
204
4 stars
47
3 stars
32
2 stars
23
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, highlighting both friendly and rude staff, with some noting long wait times and disorganization.

Cleanliness

The location was generally described as clean, although some reviews mentioned issues with cleanliness and organization during busy times.

Coffee Quality

While many customers enjoyed the coffee, there were complaints about incorrect orders and poor quality in some instances.

Food Experience

Feedback on food was varied, with some enjoying the breakfast items and donuts, while others reported cold food and incorrect orders.

Pricing Concerns

Several customers found the prices to be high, with some noting inconsistencies in pricing for similar orders.
  • JS
    John Spence
    Jan 3, 2026
    1.0
    The service is what makes this dunkin location bad. I myself love dunkin donuts but the service at this location was just horrible. Staff doesn't really seem to care about the quality of service they offer. Started out at the drive through, I noticed they entered my order incorrectly. I ordered two drinks made exactly the same, no problem just let them know it didn't look right on the screen, they seemed annoyed I mentioned it. Got to the window and the girl sitting there seemed more interested in her phone than anything else. Got my drink and noticed it had the wrong ingredients on the label on the drink I said this isn't what I ordered. They said it was good, that they changed it and it was correct. I probably should have tested it right that second but I pulled out and parked in front of the store, and yep the drink was wrong. Had to go back in took 20 minutes to remake one drink. Just lazy and don't really care about customer service.
  • JC
    Jessica Cummings
    Jan 2, 2026
    5.0
    They are busy,but keeping up, fast service! Friendly ! Food tasty and Hot
  • WW
    Willie
    Dec 23, 2025
    5.0
    I like the Dunkin Donut better in the morning with a hot cup of their black coffee.
  • AH
    Austin Hook
    Dec 9, 2025
    5.0
    This place is very big and clean even a nice guy helped me out with what I requested.
  • CB
    Cheyanne Ballard
    Dec 2, 2025
    2.0
    Blond young girl was rude didn’t say a word

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Pigeon Forge, TN?

Dunkin' in Pigeon Forge, TN is open Monday through Saturday from 5:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers delivery and curbside pickup services.