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Subway

3.3
(181 reviews)

Business Details

9231 Lee Hwy, Ooltewah, TN
37363, United States
(423) 910-5129
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ooltewah Subway® Restaurant at 9231 Lee Hwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9231 Lee Hwy, Ooltewah, TN
37363, United States

Hours

Reviews

3.3
181 reviews
5 stars
74
4 stars
22
3 stars
23
2 stars
17
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and slow to respond to orders.

Cleanliness

Several customers reported unsanitary conditions, including dirty floors and unpleasant odors in the bathroom.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning old ingredients, incorrect orders, and skimpy portions.

Staffing Issues

Many reviews noted that the location is often understaffed, leading to long wait times and poor service.

Mixed Experiences

While some customers praised individual staff members for their friendliness and efficiency, overall experiences were largely negative.
  • AW
    Angelia Willis
    Jan 25, 2026
    1.0
    I went there today for a sandwich. I walked in and the worker was sitting down. It took him a couple minutes just to get up and go behind the counter. He slowly put his gloves on and then kept trying to make eye contact with me as he did so. Thankfully my partner came in, because I felt so uncomfortable. He was very rude and kept giving us strange stares. I tried not to make eye contact with him. We won’t be back because that was the most awkward 10 minutes of my life. By the time he was done making my sandwich and ringing up my order my partners order from Little Caesars was already done. Terrible service!!!
  • JR
    Joshua Romero
    Jan 14, 2026
    1.0
    Brian needs to be retrained or fired. I came in and said id like to order a footlong and he sighed and was giving me hard stares and bad looks. It was very bad.
  • SB
    Slice em Beatz
    Oct 30, 2025
    5.0
    They got the Way in the Sub.
  • LK
    Laura Knight
    Sep 14, 2025
    1.0
    Dolly has no customer service skills says manager didn't train but refuses to ask nasty store food all over floor as u walk in woman there couldnt even walk much less do anything so crazy.. 20 min to ring me up. Nasty I could see bugs on sink disgusting what happened to this place!! Where is manager district i will be posting my video.of store everywhere.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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