Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ooltewah Subway® Restaurant at 9231 Lee Hwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and slow to respond to orders.
Cleanliness
Several customers reported unsanitary conditions, including dirty floors and unpleasant odors in the bathroom.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning old ingredients, incorrect orders, and skimpy portions.
Staffing Issues
Many reviews noted that the location is often understaffed, leading to long wait times and poor service.
Mixed Experiences
While some customers praised individual staff members for their friendliness and efficiency, overall experiences were largely negative.
AW
Angelia Willis
Jan 25, 2026
1.0
I went there today for a sandwich. I walked in and the worker was sitting down. It took him a couple minutes just to get up and go behind the counter. He slowly put his gloves on and then kept trying to make eye contact with me as he did so. Thankfully my partner came in, because I felt so uncomfortable. He was very rude and kept giving us strange stares. I tried not to make eye contact with him. We won’t be back because that was the most awkward 10 minutes of my life. By the time he was done making my sandwich and ringing up my order my partners order from Little Caesars was already done. Terrible service!!!
JR
Joshua Romero
Jan 14, 2026
1.0
Brian needs to be retrained or fired. I came in and said id like to order a footlong and he sighed and was giving me hard stares and bad looks. It was very bad.
SB
Slice em Beatz
Oct 30, 2025
5.0
They got the Way in the Sub.
LK
Laura Knight
Sep 14, 2025
1.0
Dolly has no customer service skills says manager didn't train but refuses to ask nasty store food all over floor as u walk in woman there couldnt even walk much less do anything so crazy.. 20 min to ring me up. Nasty I could see bugs on sink disgusting what happened to this place!! Where is manager district i will be posting my video.of store everywhere.
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