Pizza Hut

3.6
385 reviews
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Business Details

5920 Main Street, Ooltewah, TN
37363, United States
(423) 238-0012
https://locations.pizzahut.com/tn/ooltewah/5920-main-street
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 5920 Main Street in Ooltewah, TN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
5920 Main Street, Ooltewah, TN
37363, United States

Hours

Reviews

3.6
385 reviews
5 stars
204
4 stars
41
3 stars
19
2 stars
26
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.

Food Quality

Mixed feedback on food quality; while some customers enjoyed the pizza and wings, others reported cold, bland, or poorly made items.

Staffing Issues

Several customers noted that the store was often understaffed, leading to delays and poor service.

Order Accuracy

Many customers experienced problems with incorrect orders, including missing items and wrong toppings.

Convenience

The drive-thru and online ordering options were appreciated by some customers for their convenience, despite service inconsistencies.
  • BA
    Breanna Anderson
    Nov 13, 2025
    1.0
    I'm highly dissatisfied with this place . I ordered the Wing & Fry Bundle on doordash , I got the order . Opened it up and one was not tossed , one was all over the bag , and I had less than a single order of fries , that were supposed to be Cajun & I didn't even get Cajun seasoning on them . No utensils , no sauces . I would not recommend this place .
  • KS
    kayla simons
    Sep 13, 2025
    1.0
    To start with it’s a small store that is usually under staffed , but that does not excuse the behavior usually dealt with from the employees, I am a door dasher, I just waited forever and watched a worker spend like 6-7 minutes standing OVER the food that's ready (a pizza and wings) while typing away on his cell phone THEN he walks away from the food not in a warmer, to go to the desk to finish his text before putting down his phone to finally retrieve the order and get it to me, all of which I assume is already getting cold by now just sitting out on the counter for close to ten minutes while I wait as patiently as possible and he tries his best to ignore me in the store. This is just one of the examples of poor customer service from this specific location.
  • SF
    Smith Family
    Sep 2, 2025
    1.0
    I pulled up to the drive thru because inside was closed and they told me my order will be done in 7 minutes. 35+ minutes later it still wasn’t done. I was the only customer there!!!
  • NN
    Nancy
    Aug 8, 2025
    5.0
    The food was very good. With a decent amount of toppings
  • SS
    Storm Smith
    Aug 2, 2025
    1.0
    I doordash from this restaurant very often and they are consistently ignoring customers and stay on their phones despite everyone being able to see them. I was ignored for over 10 minutes after being told my order wasn't ready. After waiting so long I asked if my order was ready yet, the employee turns around to grab my order which had been sitting in the heat box in full display the entire time.
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Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Ooltewah, TN?

Pizza Hut is located at 5920 Main Street, Suite 1, Ooltewah, TN 37363.

What are the operating hours of Pizza Hut for delivery and takeout?

Pizza Hut delivers and offers takeout from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.