Arby's

3.8
813 reviews
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Business Details

9200 Lee Highway, Ooltewah, TN
37363, United States
(423) 238-5102
http://www.arbys.com/locations/us/tn/ooltewah/9200-lee-highway/store-6576
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9200 Lee Highway, Ooltewah, TN
37363, United States

Hours

Reviews

3.8
813 reviews
5 stars
330
4 stars
227
3 stars
138
2 stars
29
1 star
89

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others found them lacking in flavor or freshness.

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times noted.

Customer Service

Staff friendliness varied; some customers praised the service while others reported rude behavior from certain employees.

Cleanliness

The restaurant was generally noted to be clean, with several customers appreciating the cleanliness of the dining area and restrooms.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • JB
    Jamie Biddle
    Jan 2, 2026
    1.0
    Out of town on trip and on the way went in Drive Thru... ordered (1 @ a time to avoid confusion) 3 classic Arby meal LG with 3 different drinks. The ONLY potential confusion should have been the drinks. Same meal was ordered by all to help ensure this. Upon getting down the road toward our destination ALL sandwiches were Chedder Melts... no classic Arby. One passenger doesn't eat cheddar melts; so, no food for that guest. NONE received their order!!! The order was stated by customer by meal number and meal name EACH TIME. TOTALLY INCOMPETENT!!! UNACCEPTABLE!!!!
  • LM
    Leroy Masticola
    Dec 23, 2025
    2.0
    The stake bites were hard and dry. Overcooked
  • CH
    Chris Hastings
    Dec 21, 2025
    5.0
    I had the good old Beef and cheddar.. Never better
  • CS
    Colton Swearengin
    Dec 16, 2025
    5.0
    Very good food. I noticed that the restaurant as a whole was very clean.
  • MW
    Michael Whitaker
    Dec 5, 2025
    3.0
    Didnt like how one of the customers made a joke to me as he walked out, it involving german people that can't hear and notizie's
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