Brand Certified
McDonald's
3.5(1601 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1252 Robinson Rd, Old Hickory, TN
37138, United States
Certified by McDonald's • Mar 01, 2026
(615) 357-3622
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,601 reviews
5 stars
558
4 stars
340
3 stars
281
2 stars
129
1 star
293
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and rude staff, indicating poor management and service quality.
Food Quality
Many reviews mentioned cold or poorly prepared food, with frequent complaints about incorrect items and unsatisfactory meal quality.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted positive experiences with food quality on occasion.
- VRValerie RuiZFeb 8, 20261.0worst mcdonalds there is. Waited an hour for my food and still never received it and they forgot what the order was. these workers suck and don’t know what they are doing
- ABAlly BaharlouJan 30, 20265.0Makes my kids day
- KSKevin SpahrJan 30, 20261.0I place my order in the drive thru at 10:30pm I pull up the pay and she hand my drink and she said go the spot 2 I did 11:05 pm they close and left and I didn't get any my food. I was very pissed
- KKKylieJan 29, 20261.0This McDonald’s is the most poorly managed McDonald’s I’ve ever seen. Don’t do a curbside pick up order if you aren’t prepared to wait for at least 30 minutes and your food to be cold. There is never “I’m sorry about to wait,” or fixing an issue they mess up on. I walked inside after waited. 35 minutes for 1 happy meal and 2 snack wraps!!! When I walked in ALL the employees were yelling at eachother including the, I assume manager!! McDonald’s corporate really needs to take a look at what’s going wrong at this place.
- HRHollie RaybonJan 10, 20261.0I wish I could give a review with no stars everything about this McDonalds is horrible Poor customer service ,Poor management,Poor Food quality All I had was three patties with no bun took over 25 minutes and not to mention my order said it was ready bc I ordered through the mobile app.I would definitely drive a farther distance to go to the other ones that I have been to bc I can promise you that you will get a way much better experience
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 1252 Robinson Rd, Old Hickory?
McDonald's is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
Drive-thru is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday until midnight, and Sunday from 5:00 AM to 11:00 PM.
Does this McDonald's provide delivery and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:30 PM with options like same-day and no-contact delivery.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What payment methods are accepted at this McDonald's?
Payments can be made via American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order McDonald's food online or via mobile apps?
You can order through the McDonald's website, or download the McDonald's app from the Apple App Store or Google Play Store for easy mobile ordering.
Are there any nearby fast food options if I want to try different tastes around McDonald's?
Yes, nearby fast food options include Subway, Sonic Drive-In, Dunkin Donuts, and Domino's pizza restaurant.
What nearby services could be useful for customers visiting McDonald's?
Regions Bank and Western Union are nearby for financial services, and MAPCO is close by for fuel and convenience store needs.
Are there any nearby shops or boutiques customers can visit before or after dining at McDonald's?
Nearby shopping options include Black Sheep Boutique, The Eras Vault clothing store, and The Beehive Home, Garden and Gifts shop.
Where is this McDonald's located and how can I contact them?
It is located at 1252 Robinson Rd, Old Hickory, TN 37138, USA. You can call them at +1 615-357-3622.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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