Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,577 reviews
5 stars
548
4 stars
339
3 stars
278
2 stars
129
1 star
283
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and frequent order mistakes.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers receiving incorrect items.
Management Concerns
Customers expressed dissatisfaction with management, citing poor training and lack of oversight leading to service failures.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.
Mixed Experiences
While some customers praised friendly service and fresh food, these positive experiences were overshadowed by the overall negative feedback.
- EEEdith4 days ago3.0Has to pull up and wait for food. Coke had no syrup in it,was pure carbonated water with very little color
- PUProsperous UtensilNov 10, 20251.0Stopped on a Monday at 8:47 p.m. at the Old hickory McDonald's and the doors were locked and the lady inside came over to the door and I read her lips she was saying the restaurant was closed. it doesn't match the hours on the door or in the Google app
- JDJohnathan DriverOct 28, 20251.0i honestly couldn’t tell you what’s going on with this location. every time it’s something new that ends up being wrong. this time we order on the app and when we get there , we’re handed a bag missing three burgers. we go back into the mcdonald’s to get it fixed and the burgers we bring back are completely missing any condiments but with the right label printed on it. as i’m writing this we also came to find that the quarter pounder with cheese we ordered ended up being something we can’t even find on the menu. see pictures for proof
- JSJoAnne SchaibleOct 27, 20251.0staff purposefully made me wait 20 minutes at the speaker after i had placed a mobile order and cancelled it when i finally pulled through to the window because they said they were closing. But they made me wait at the window until close, even though i already paid for my order. Be so for real.
- RPRylei PorterOct 17, 20251.0Food is cold half the time and you’re waiting for as little as one medium coke for up to half an hour. It’s ridiculous. It takes 17 seconds for a batch of fries to be made. If you’re short staffed, fine but the manager needs to do better. Yall clearly need a new one. A ten piece nugget shouldn’t take 20 minutes to get in a DRIVE THRU especially when you live practically across the street. This place sucks.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 1252 Robinson Rd, Old Hickory?
McDonald's is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
Drive-thru is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday until midnight, and Sunday from 5:00 AM to 11:00 PM.
Does this McDonald's provide delivery and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:30 PM with options like same-day and no-contact delivery.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What payment methods are accepted at this McDonald's?
Payments can be made via American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order McDonald's food online or via mobile apps?
You can order through the McDonald's website, or download the McDonald's app from the Apple App Store or Google Play Store for easy mobile ordering.
Are there any nearby fast food options if I want to try different tastes around McDonald's?
Yes, nearby fast food options include Subway, Sonic Drive-In, Dunkin Donuts, and Domino's pizza restaurant.
What nearby services could be useful for customers visiting McDonald's?
Regions Bank and Western Union are nearby for financial services, and MAPCO is close by for fuel and convenience store needs.
Are there any nearby shops or boutiques customers can visit before or after dining at McDonald's?
Nearby shopping options include Black Sheep Boutique, The Eras Vault clothing store, and The Beehive Home, Garden and Gifts shop.
Where is this McDonald's located and how can I contact them?
It is located at 1252 Robinson Rd, Old Hickory, TN 37138, USA. You can call them at +1 615-357-3622.