Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,593 reviews
5 stars
554
4 stars
341
3 stars
279
2 stars
129
1 star
290
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong food.
Service Speed
Many reviews highlighted long wait times for orders, both in the drive-thru and inside the restaurant.
Staff Behavior
Customers frequently mentioned rude or unprofessional behavior from staff, contributing to a negative experience.
Food Quality
Several reviews noted that food was often cold or poorly prepared, with complaints about freshness and proper cooking.
Cleanliness
The cleanliness of the restaurant was criticized, with reports of dirty tables and unsanitary conditions.
- HRHollie Raybon2 days ago1.0I wish I could give a review with no stars everything about this McDonalds is horrible Poor customer service ,Poor management,Poor Food quality All I had was three patties with no bun took over 25 minutes and not to mention my order said it was ready bc I ordered through the mobile app.I would definitely drive a farther distance to go to the other ones that I have been to bc I can promise you that you will get a way much better experience
- MCMorgan CafaroJan 1, 20265.0WHEN MCDONALDS WAS RUNNING THEIR " SOCK" CAMPAIGN, I WODERED ONE OF THOSE MEALS, AND WAS CHARGED 3 TIMES FOR 1 MEAL. COMPLAINED " MCDONALDS " SAID " SORRY BUT YOU NEED TO DEAL WITH THE RESTURANT. I AM A SEMI DRIVER, I DON'T DON'T HAVE TIME FOR THE RUN AROUND, SO YOU FOLKS CAN FORGET MY SELF OR MY FAMILY EVER DARKENING ANY OF YOUR AGAIN. WE WILL FIND AN HONEST PLACE TO EAT.
- BWBrittani WhiteDec 24, 20251.0On 2 separate occasions I've had my order messed up, either missing items or just completely incorrect order. About a week ago I went and placed an online order , I ordered 2 bacon mcdoubles. They have me 2 plain double cheeseburgers. Just this morning I went to get breakfast for my kids on my off day, I ordered the big breakfast platter , 2 burritos, and a chicken biscuit. My chicken biscuit wasn't placed in the bag , at $4 a pop , you'd think they would get the orders right. Also , my breakfast platter had ZERO eggs . Will never order from this location again.
- LWLisa WeiserDec 12, 20251.0Ordered a large mocha frappe watch her make 2 tells me to go to 3 rd window I did she brings me one that was melted and I said it’s melted she said yep and walked away
- SJSabrina JohansonDec 10, 20251.0Don't ever go to this McDonald's around closing time!! My little brother just went through the drive thru to pick up food for our family and the lady took half the order and in the middle of finishing my order she quit answering him and after he said hello a couple of times she finally answered and said they were closed.They shouldn't have taken any of the order if they was closed! This is bad business and unprofessional. You either take the whole order or don't take the order at all.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 1252 Robinson Rd, Old Hickory?
McDonald's is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's location?
Drive-thru is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday until midnight, and Sunday from 5:00 AM to 11:00 PM.
Does this McDonald's provide delivery and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:30 PM with options like same-day and no-contact delivery.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What payment methods are accepted at this McDonald's?
Payments can be made via American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order McDonald's food online or via mobile apps?
You can order through the McDonald's website, or download the McDonald's app from the Apple App Store or Google Play Store for easy mobile ordering.
Are there any nearby fast food options if I want to try different tastes around McDonald's?
Yes, nearby fast food options include Subway, Sonic Drive-In, Dunkin Donuts, and Domino's pizza restaurant.
What nearby services could be useful for customers visiting McDonald's?
Regions Bank and Western Union are nearby for financial services, and MAPCO is close by for fuel and convenience store needs.
Are there any nearby shops or boutiques customers can visit before or after dining at McDonald's?
Nearby shopping options include Black Sheep Boutique, The Eras Vault clothing store, and The Beehive Home, Garden and Gifts shop.
Where is this McDonald's located and how can I contact them?
It is located at 1252 Robinson Rd, Old Hickory, TN 37138, USA. You can call them at +1 615-357-3622.