Dunkin'

3.7
497 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Old Hickory, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
14835 Lebanon Rd, Old Hickory, TN
37138, United States

Hours

Reviews

3.7
497 reviews
5 stars
227
4 stars
104
3 stars
46
2 stars
25
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Attitude

While some reviews praised friendly staff, many noted rude or unhelpful attitudes, particularly during busy times.

Food Quality

There were numerous complaints about food being cold, stale, or incorrect, with some customers expressing disappointment in the freshness of items.

Management Issues

Several reviews indicated poor management and staffing problems, contributing to the overall decline in service and customer satisfaction.

Cleanliness

Multiple customers mentioned that the location appeared dirty and unkempt, impacting their overall experience.
  • JG
    J Godz
    5 days ago
    5.0
    Very clean store. Employees were very helpful.
  • JL
    Jeremy Limburg
    Dec 11, 2025
    1.0
    Came to get a English muffin bacon egg and cheese and a blue berry coolatta and the sandwich was cold like it was halfway or wasn’t cooked at all then my drink tasted like dish soap there was a older lady who took and made my order I let it be because the lady seemed a little bit off I usually never have a problem with my orders when the two younger males are there this is by far the worst experience I’ve had with this location
  • BC
    brian crooks
    Nov 29, 2025
    1.0
    Don’t know what happened to this place but it’s trash now. Everytime we go it takes about 20 minutes when we’re the only ones in line. They’re always rude and look lost. When we get our drinks they taste horrible and either have the top not closed or coffee spilling out the top of the lid and mocha drizzle all over the cup. If there weren’t already cops outside handling another issue they probably caused my wife was going to go in there and go off on them. But I held her back cause they don’t want them problems.
  • SF
    sydney fyke
    Nov 18, 2025
    5.0
    Lindsey and Angela were fabulous in the store was spotless clean nicest Dunkin’ Donuts I’ve ever been to!
  • VM
    Vache Murphy
    Nov 18, 2025
    1.0
    ALWAYS Slow, employees have the worst attitude

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Old Hickory, TN?

Dunkin' Old Hickory is open Monday to Saturday from 5:00 AM to 10:00 PM and on Sundays from 6:00 AM to 10:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, the Dunkin' in Old Hickory, TN has a drive-thru for your convenience.