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Dunkin' Zero
Brand Certified

Dunkin'

3.7
(503 reviews)

Business Details

14835 Lebanon Rd, Old Hickory, TN
37138, United States
(615) 358-9509
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Old Hickory, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
14835 Lebanon Rd, Old Hickory, TN
37138, United States

Hours

Reviews

3.7
503 reviews
5 stars
231
4 stars
105
3 stars
47
2 stars
25
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others noted rudeness and long wait times.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders and missing items, particularly with mobile orders.

Cleanliness

The store's cleanliness received mixed feedback, with some customers noting it was clean while others described it as dirty and unkempt.

Management Issues

Several reviews pointed to poor management and staffing problems, leading to slow service and disorganization.

Food Quality

Food quality was inconsistent, with some customers enjoying their meals while others complained about stale or poorly prepared items.
  • CB
    Cindy Bee
    Feb 25, 2026
    5.0
    I met a friend for coffee. The manager came over and introduced himself. He asked how was our coffee My friend requires a specific diet d/t restrictions following surgery. She was honest and told him her protein drink was not very good. He insisted on bringing her a different coffee and she was most appreciative. She told the manager she really liked this drink. We both thanked him. This manager went above and beyond. You don't see that much anymore. Thank you to the manager of the Dunkin Donuts on Lebanon rd, Old Hickory Tn.
  • EB
    Ebony Brown
    Feb 20, 2026
    5.0
    Angel and Khris were amazing. Top notch service and amazing personality 10s across the board!!!!!
  • MB
    Mark Byrne
    Feb 11, 2026
    5.0
    Service was excellent! Young female white with glasses.
  • CL
    Cal Larson
    Jan 22, 2026
    4.0
    Great coffee, great food, except for the fact that they never remembers your doughnut. I have gone there many times and I bought a doughnut five different times and they forgot it every time
  • HB
    Honey Bunny
    Jan 14, 2026
    1.0
    I just went here. Hashbrowns were extremely old and burnt did not even fill up my hash brown packaging. my croissant is all right, but the hashbrowns are extremely disappointing especially the fact I spent over two dollars on them. They were disgusting had to discard they were also cold not fresh at all.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Old Hickory, TN?

Dunkin' Old Hickory is open Monday to Saturday from 5:00 AM to 10:00 PM and on Sundays from 6:00 AM to 10:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, the Dunkin' in Old Hickory, TN has a drive-thru for your convenience.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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