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Wendy's

3.8
(1389 reviews)

Business Details

(865) 685-8588

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1219 Oak Ridge Tpke, Oak Ridge, TN
37830, United States

Hours

Reviews

3.8
1,389 reviews
5 stars
567
4 stars
356
3 stars
201
2 stars
95
1 star
170

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold, stale, or poorly prepared items.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

The restaurant's cleanliness was a common concern, with multiple mentions of dirty dining areas and unsanitary conditions.

Staff Friendliness

Despite the negative feedback, some customers noted friendly staff members, particularly during certain shifts.
  • EF
    Envee Fowler
    4 days ago
    2.0
    I went through the line and they had me waiting for 20 minutes
  • HM
    Helena Morales
    Feb 19, 2026
    5.0
    They were top notch the food was hot fresh and very tasty. The manager was very kind I will return to this location.
  • AH
    Abby Hamblin
    Feb 18, 2026
    1.0
    For the public record- I used to work at a Wendy’s in another state. I was there for a year and was considered rather proficient at my job and had my name put in the ring for Customer Service Ambassador. I quit recently to move here, which is the only reason that promotion never happened. I am confident I still thoroughly understand the menu and general employee standards. My issues are largely with my current order and a few past ones, but the employees here have been incredibly lackluster. - I was handed a value cup when I ordered a small lemonade. Was told that is small for a lemonade. Big fat lie. Lemonades are 50¢ extra than a soft drink and are considered an upgrade, they do not come in a smaller cup. - had to ask for napkins - no spoon for the chili, had to ask for one - no crackers for the chili - no barbecue, despite that I specifically asked for it - screwed up bagging my meals in separate bags, even though I ordered in such a way that would have made it easy to ring up in separate bags, and was clearly two separate meals. I must remind you I am familiar with the Wendy’s POS—I generally order in a way that would be easy to ring up and understand - no receipt, which is the only reason I am airing my grievance publicly I personally like Wendy’s food. However, this particular location is incredibly disappointing.
  • FG
    Falethia Gaines
    Jan 30, 2026
    5.0
    The person at the register greeted me and my family even though the drive thru was backed up. Our food was fresh and delicious 😋
  • EE
    El
    Jan 25, 2026
    1.0
    Fries are always cold and stale and they literally never get the order correct.

Frequently Asked Questions About Wendy's

What are the drive-through hours at Wendy's in Oak Ridge, TN?

The drive-through is open every day from 6:30 AM to 2:00 AM.

Does this Wendy's location in Oak Ridge serve breakfast?

Yes, breakfast is served and you can order breakfast combos, sandwiches, coffee, and sides via their website or app.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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