Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported issues with food quality, including cold, stale, or poorly prepared items.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
The restaurant's cleanliness was a common concern, with multiple mentions of dirty dining areas and unsanitary conditions.
Staff Friendliness
Despite the negative feedback, some customers noted friendly staff members, particularly during certain shifts.
EF
Envee Fowler
4 days ago
2.0
I went through the line and they had me waiting for 20 minutes
HM
Helena Morales
Feb 19, 2026
5.0
They were top notch the food was hot fresh and very tasty. The manager was very kind I will return to this location.
AH
Abby Hamblin
Feb 18, 2026
1.0
For the public record- I used to work at a Wendy’s in another state. I was there for a year and was considered rather proficient at my job and had my name put in the ring for Customer Service Ambassador. I quit recently to move here, which is the only reason that promotion never happened. I am confident I still thoroughly understand the menu and general employee standards. My issues are largely with my current order and a few past ones, but the employees here have been incredibly lackluster.
- I was handed a value cup when I ordered a small lemonade. Was told that is small for a lemonade. Big fat lie. Lemonades are 50¢ extra than a soft drink and are considered an upgrade, they do not come in a smaller cup.
- had to ask for napkins
- no spoon for the chili, had to ask for one
- no crackers for the chili
- no barbecue, despite that I specifically asked for it
- screwed up bagging my meals in separate bags, even though I ordered in such a way that would have made it easy to ring up in separate bags, and was clearly two separate meals. I must remind you I am familiar with the Wendy’s POS—I generally order in a way that would be easy to ring up and understand
- no receipt, which is the only reason I am airing my grievance publicly
I personally like Wendy’s food. However, this particular location is incredibly disappointing.
FG
Falethia Gaines
Jan 30, 2026
5.0
The person at the register greeted me and my family even though the drive thru was backed up. Our food was fresh and delicious 😋
EE
El
Jan 25, 2026
1.0
Fries are always cold and stale and they literally never get the order correct.
What are the drive-through hours at Wendy's in Oak Ridge, TN?
The drive-through is open every day from 6:30 AM to 2:00 AM.
Does this Wendy's location in Oak Ridge serve breakfast?
Yes, breakfast is served and you can order breakfast combos, sandwiches, coffee, and sides via their website or app.
How can I order Wendy's food online?
You can order online at order.wendys.com or through the Wendy's mobile app for delivery where available or pick up.
What payment methods does Wendy's Oak Ridge accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is this Wendy's location open for dine-in service?
Yes, this Wendy's serves dine-in, drive-thru, takeout, and delivery where available.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on the menu website, mobile app, and in-restaurant with a nutrition poster available upon request.
How do I contact Wendy's Oak Ridge for questions or feedback?
You can call (865) 685-8588 directly, reach Customer Care via their contact page or live chat, or fill out a customer satisfaction survey using your receipt details.
Are there other dining options near Wendy's Oak Ridge?
Yes, nearby dining options include Chicken Salad Chick for sandwiches and southern food, Long John Silver's for seafood, Krystal for burgers, and Applebee's Grill + Bar for American cuisine.
Can I visit other services and shops near this Wendy's?
Nearby you can find General Stores like CVS Pharmacy and CVS Beauty for pharmacy needs, Eyeglass World for sunglasses, PetSmart Dog Training, and automotive services at Countryside Tire and Auto Service.
What accommodations and places of worship are near Wendy's Oak Ridge?
Nearby hotels include Quality Inn and TownePlace Suites by Marriott Oak Ridge. Places of worship such as Zion Hill Baptist Church and St. Mary Catholic Church are also close by.
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