Subway

3.8
337 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Oak Ridge Subway® Restaurant at 373 S Illinois Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
373 S Illinois Ave, Oak Ridge, TN
37830, United States

Hours

Reviews

3.8
337 reviews
5 stars
151
4 stars
66
3 stars
56
2 stars
23
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Food Quality

Mixed feedback on food quality; while some customers enjoyed their meals, others reported issues with freshness and incorrect orders.

Staffing Issues

Frequent complaints about understaffing, leading to long wait times and inadequate service.

Cleanliness

Concerns raised about cleanliness, including reports of gnats and flies, as well as unclean tables and counters.

Management

Several reviews suggested a need for better management and training of staff to improve overall customer experience.
  • PB
    Paul Burke
    Nov 3, 2025
    1.0
    Went in around 740ish and was told he wasn’t taking anymore customers, that he was to far behind and didn’t have barely any ingredients like if it says 9 you should be open til 9 not close when you feel like it, I can’t close my store down if I’m behind I have to stay later to close it
  • JJ
    Jacob
    Oct 31, 2025
    1.0
    On Friday, October 31st, 2025 at approximately 8:52 a.m., I walked into the Subway located inside Walmart. As I entered, the employee working at the time came out from the back, looked at me, and said, “Jesus Christ,” in a tone that suggested frustration about my arrival that early. I asked, “Do you not want customers at this time?” and she replied, “My nose is stuffy, allergies.” It was clear that wasn’t the real reason for her comment, so I decided to leave. As I was walking out, she added, “It’s allergies, buddy,” to which I responded, “Have a good one,” and exited the store. I understand that everyone can have off days or moments of frustration, but expressing it so openly toward a customer creates an uncomfortable experience and discourages people from wanting to stay or order.
  • RS
    Red Salute
    Oct 30, 2025
    1.0
    2nd subway tonight out of bread....I know your employees want to leave early but goodness. Need to hire employees that do what they are supposed to do....otherwise change the management
  • YH
    Y H
    Oct 2, 2025
    1.0
    Extremely poor customer service and food management. 1. Constant shortages of food items: only picked up here twice, and each time sth was out of stock (once chicken and beef, another time flatbread). No prior notification was given, and the app showed my order as “ready” (which was not, and i cannot cancel the order or get a refund because of this misinformation). To make things worse, this branch has no working phone despite listing a number on the app. 2. Staff is really rude and unprofessional—always sitting inside scrolling on her phone and reluctant to assist customers. On top of that, she shouted at customers, thrown receipts at customers, and very stubborn/ or stupid in handling lack of food. I will not be returning.
  • MG
    M. J. Grey
    Aug 6, 2025
    1.0
    The worst Subway I have ever been in my life. The food was bad and I didn't even get a soda because the individual didn't have the thing turned on. I called and come to find out they don't even have a working phone. I did try and get a refund but no one has ever called 🤪 So I don't ever want another Subway

Frequently Asked Questions About Subway

Where is Subway located in Oak Ridge, TN?

Subway is located at 373 S Illinois Ave, Oak Ridge, TN 37830, inside Wal-Mart #1194.

What are Subway's operating hours?

Subway is open every day from 9:00 AM to 9:00 PM.