McDonald's

3.7
1711 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
841 Oak Ridge Tpke, Oak Ridge, TN
37830, United States

Hours

Reviews

3.7
1,711 reviews
5 stars
676
4 stars
405
3 stars
311
2 stars
126
1 star
193

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and long wait times.

Food Quality

Food quality varies significantly; while some customers enjoy fresh and hot meals, others report issues like raw or stale food.

Cleanliness

Several reviews mention cleanliness issues, including dirty bathrooms and unsanitary food conditions.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to frustration among customers.

Pricing Concerns

Customers express dissatisfaction with rising prices and perceive that the value for money has decreased.
  • JJ
    J Jones
    Nov 13, 2025
    5.0
    I had a small problem with the service at this location and I sent an email to the owners. They immediately responded and addressed my issue! I appreciate McDonald’s quick response and resolution. Thank you.
  • AF
    Anna Freeman
    Nov 1, 2025
    5.0
    I keep meaning to type something up every time I go. I'm not sure if it's the same throughout the entire day, but the morning shift at the McDonald's on the Turnpike is better than any I've ever seen. They are so consistently good and fast. They run that store as good or better than Chick-fil-a. Recently, there was an ORPD officer behind me and I thought I'd pay for his food or drink. I got to the window and told them I wanted to pay for the officer behind me, only to find out that they already give them free food and drinks! My already high opinion of them just skyrocketed. I try to tell Lisa at the window how great they are doing when I get my coffee, but sometimes I just want to shout it from the rooftops and give them the recognition they deserve. 👏🏆
  • KC
    Keila Contreras
    Oct 28, 2025
    1.0
    There was an accident near the McDonald’s and I asked if they were open since most places didn’t have power. I asked a reasonable question and they gave me a lot of attitude and called my question stupid. The chicken nuggets I got were raw.
  • JM
    Jill Mathews
    Oct 21, 2025
    5.0
    Never disappoint
  • JD
    Jason Duncan
    Oct 8, 2025
    1.0
    I ordered the two cheeseburger combo at the drive through and was told to pull up to one of the waiting spots. They told me my order would be out in 25 or 30 seconds. That was 16 minutes ago. The drive through traffic has been moving steadily the entire time and I’m sitting here down $8.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 841 Oak Ridge Tpke?

Delivery is available from 5:00 AM to 11:00 PM Monday through Thursday, Sunday; and from 5:00 AM to midnight on Friday and Saturday.

Can I use the drive-thru service at this McDonald's location?

Yes, the drive-thru is open daily from 5:00 AM to 11:00 PM.