Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,290 reviews
5 stars
786
4 stars
485
3 stars
432
2 stars
209
1 star
378
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude or unhelpful staff, long wait times, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Inconsistent food quality was highlighted, with complaints about cold, stale, or improperly prepared items, although some customers noted fresh and hot food on occasion.
Cleanliness
Several reviews mentioned poor hygiene and cleanliness in the restaurant, including unpleasant odors and dirty dining areas.
Mobile Ordering Problems
Customers experienced significant issues with mobile orders, including incorrect items, long waits, and lack of communication regarding their orders.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are capable employees at the location.
- MBMatthew Byrge4 days ago2.0Service was great. Food was great. Just had to order from memory because this location doesn’t disappoint with their menu screens being blacked out. 🙄
- MPMichael Shawn PhillipsNov 12, 20254.0It was good. Served in a timely manner. Place was clean and the employees friendly and helpful. I frequent this restaurant because it's always been a suitable place to eat with good friendly clean staff
- LSLucy StockdaleNov 5, 20251.0I ordered in the app and my husband went to pick up the order due to me having a migraine. We live 4 minutes from here. He came back with fries that tasted like they were made 2 days ago. Soggy, ice cold, and not even fry texture anymore. I actually gagged after eating one they were so stale. Why is is so hard to serve hot fries? They weren’t busy so they could drop to order or at least small amounts so people get edible food. I called to let them know the fries were inedible and as soon as I said can I please speak to a manager the guy on the phone just kept saying oak ridge McDonald’s over and over acting like he couldn’t hear me and hung up on me 3 times. I then had my husband call from his phone and they wouldn’t answer the phone. The clown mascot is fitting because this location is a joke. Update: my husband took the fries back and the female manager was not at all helpful and rushed him out with another order of cold fries.
- HFHaliey FinchOct 30, 20251.0I’m just just totally pissed off right now. Me and my fiance got food thru the app. They were nice at the first window we add two thing on there they were nice about it. But then came the second window the gentleman was rude as hell gave us 3 drinks when we only got one but told us rudely to give it back and they need to fix there damn app cuz we didn’t get that boo bucket for my 2 year old son he is only two he didn’t get no you expect for the stupid adult toy with the tin and stickers he can not have. And they did not give us his milk at all. We just came back from my son appointment he did good at so we wanted to get him boo bucket but they gave us the regular box. Out of all this we alaways had problems at the McDonald’s this is why I prefer to go to are other one in town. Y’all need to fix theses employees and get more training and have some respect. Thank you 😡😤
- BMBlake McNewOct 29, 20251.0Had a mobile order for two large drinks and that's it. got to the drive-through, they said it'll be one moment. We sat waiting for 20 minutes, and were still waiting when someone else pulled up to the other speaker and got their order taken immediately. We waited another five minutes and was still not spoken to absolutely terrible service, I will never return to this McDonald's. Also, don't even try to get a refund, when you do them on mobile orders it takes weeks. I've been waiting for one for a month.
Frequently Asked Questions About McDonald's
What are the McDonald's Oak Ridge hours of operation?
McDonald's Oak Ridge is open 24/7 every day, from Monday to Sunday.
Does McDonald's Oak Ridge offer delivery and pickup services?
Yes, McDonald's Oak Ridge offers delivery, curbside pickup, same day delivery, and no-contact delivery services.
Can I use drive-thru service at McDonald's Oak Ridge?
Yes, the drive-thru is open 24/7 for your convenience every day of the week.
What payment methods are accepted at McDonald's Oak Ridge?
McDonald's Oak Ridge accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is McDonald's Oak Ridge located?
McDonald's Oak Ridge is located at 400 Illinois Ave, Oak Ridge, TN 37830, USA.
How can I order from McDonald's Oak Ridge online?
You can order online via McDonald's official delivery site or through the McDonald's app available for iOS and Android.
Does McDonald's Oak Ridge have any special rewards programs?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.
What nearby hotels can I stay at when visiting McDonald's Oak Ridge?
Nearby hotels include Staybridge Suites Knoxville Oak Ridge and Comfort Inn Oak Ridge, offering convenient accommodation close to McDonald's Oak Ridge.
Are there any interesting landmarks near McDonald's Oak Ridge?
Yes, the Woodland-Scarboro Historic District is close by, a notable landmark and historical museum that you might want to explore before or after your visit.
What other dining options are near McDonald's Oak Ridge?
Nearby dining options include Outback Steakhouse, I Heart Sushi, China Wok, Zandunga Mexican Restaurant, Nixon's Deli, Panda Express, Ruby Tuesday, and Chipotle Mexican Grill.