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Brand Certified

Dairy Queen Grill & Chill

3.9
(679 reviews)

Business Details

100 S Rutgers Ave, Oak Ridge, TN
37830-6718, United States
(865) 617-0836
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
100 S Rutgers Ave, Oak Ridge, TN
37830-6718, United States

Hours

Reviews

3.9
679 reviews
5 stars
343
4 stars
127
3 stars
73
2 stars
41
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and disrespectful staff, particularly one employee who consistently received negative mentions.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold food, and unsanitary conditions.

Wait Times

Customers frequently noted long wait times in both the drive-thru and inside the restaurant, often with minimal staffing.

Management Issues

Several reviews indicated that the location suffers from poor management and staffing problems, leading to a decline in service quality.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty floors and tables, which detracted from the overall dining experience.
  • MT
    Mark twitty
    Feb 5, 2026
    1.0
    Bald guy in the drive thru was very rude. Hateful tone. Very short when taking the order. Obviously didn’t want to be there. I left and won’t be back
  • AW
    Anthony Whalen
    Feb 4, 2026
    2.0
    Milkshake was good for 2 stars but dont ask the 5 foot leprechaun for cherries she will snap back and remind you this isnt SONIC
  • TC
    trevor chitwood
    Jan 18, 2026
    1.0
    Ordered a vanilla milkshake . I drank part of it before I realized it had chocolate bits and other stuff in it.
  • ST
    Silverbolt24 taekwondokid24
    Jan 17, 2026
    1.0
    One of the women who was working was extremely rude. Completely ignored me when I asked how she was doing and looked annoyed.
  • RR
    Ryder
    Jan 7, 2026
    1.0
    Every time I come here it is always the same woman that I end up having a problem with. Between 8-9pm on 1/5, I was at the drive thru window and the same woman that is always extremely rude and unpleasant had left the window open. All I could hear was her screaming and cursing loudly over everything, including my order. Im sure I am not the only person that has experienced this yet she is still working here.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 10:30 AM to 10:30 PM, except on Fridays and Saturdays when it closes at 11:00 PM. It is closed on November 27, 2025 and December 25, 2025.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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