Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
671 reviews
5 stars
340
4 stars
127
3 stars
73
2 stars
40
1 star
91
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and disrespect.
Wait Times
Many customers express frustration with long wait times for orders, particularly in the drive-thru.
Food Quality
Food quality is inconsistent; while some customers enjoy the meals, others report cold or incorrect orders.
Cleanliness
Several reviews mention cleanliness issues, including dirty floors and unsanitary conditions.
Management Issues
There are complaints about management and staffing, with some noting improvements under new management.
- BHBrooke HutchensNov 14, 20254.0Drive thru is always very slow even when there is no line I always have to wait forever to get service.
- MCMason CarterOct 26, 20251.0Gave me the wrong order and employee was incredibly disrespectful.
- APAmanda ParrisOct 23, 20255.0First time here and we really enjoyed our visit !!
- MJMendy JonesOct 11, 20255.0They were short handed. No one showed up for the 2nd shift so 2 employees stayed. They were running and working their buttons off while being very friendly and kind to everyone in the drive through and in the store. They should definitely get a raise!!
- ABAshley BabygurlSep 12, 20255.0Everytime I go thrre they are kind and friendly
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:30 PM, except on Fridays and Saturdays when it closes at 11:00 PM. It is closed on November 27, 2025 and December 25, 2025.
Does Dairy Queen Grill & Chill have a drive-thru and seating options?
Yes, Dairy Queen Grill & Chill offers a drive-thru, outdoor seating, and indoor seating, including booster seats and high chairs for families with children.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, and is wheelchair accessible with restrooms and free WiFi.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup through their official ordering website.
How can I get exclusive deals and rewards from Dairy Queen Grill & Chill?
You can download the Dairy Queen App for exclusive deals, mobile ordering, and rewards.
What is the address and contact number for Dairy Queen Grill & Chill in Oak Ridge, TN?
The address is 100 S Rutgers Ave, Oak Ridge, TN 37830-6718, and the phone number is +1 865-617-0836.
Are there other fast food or ice cream options near Dairy Queen Grill & Chill?
Yes, nearby options include another Dairy Queen and Taco Bell, both fast food restaurants popular in the area.
What nearby places can I visit after enjoying a meal at Dairy Queen Grill & Chill?
You might visit local educational centers like the Law Enforcement Innovation Center or the National Forensic Academy, or stop by Food City for groceries.
Where can I find convenient services near Dairy Queen Grill & Chill like banking or fuel?
Nearby services include Regions Bank for financial needs, multiple gas stations such as Exxon & Mobil Stations and Shell, and Western Union for money transfers.