Dairy Queen Grill & Chill

3.9
671 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
100 S Rutgers Ave, Oak Ridge, TN
37830-6718, United States

Hours

Reviews

3.9
671 reviews
5 stars
340
4 stars
127
3 stars
73
2 stars
40
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and disrespect.

Wait Times

Many customers express frustration with long wait times for orders, particularly in the drive-thru.

Food Quality

Food quality is inconsistent; while some customers enjoy the meals, others report cold or incorrect orders.

Cleanliness

Several reviews mention cleanliness issues, including dirty floors and unsanitary conditions.

Management Issues

There are complaints about management and staffing, with some noting improvements under new management.
  • BH
    Brooke Hutchens
    Nov 14, 2025
    4.0
    Drive thru is always very slow even when there is no line I always have to wait forever to get service.
  • MC
    Mason Carter
    Oct 26, 2025
    1.0
    Gave me the wrong order and employee was incredibly disrespectful.
  • AP
    Amanda Parris
    Oct 23, 2025
    5.0
    First time here and we really enjoyed our visit !!
  • MJ
    Mendy Jones
    Oct 11, 2025
    5.0
    They were short handed. No one showed up for the 2nd shift so 2 employees stayed. They were running and working their buttons off while being very friendly and kind to everyone in the drive through and in the store. They should definitely get a raise!!
  • AB
    Ashley Babygurl
    Sep 12, 2025
    5.0
    Everytime I go thrre they are kind and friendly

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 10:30 AM to 10:30 PM, except on Fridays and Saturdays when it closes at 11:00 PM. It is closed on November 27, 2025 and December 25, 2025.