Wendy's

3.9
1240 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1071 Cosby Highway, Newport, TN
37821, United States

Hours

Reviews

3.9
1,240 reviews
5 stars
562
4 stars
286
3 stars
179
2 stars
75
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor order accuracy.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.

Cleanliness

The restaurant's cleanliness is a significant concern, with reports of dirty floors and unsanitary bathrooms.

Speed of Service

Service speed is often criticized, with long wait times reported in both drive-thru and counter service.
  • PP
    Pineapple1244
    Nov 6, 2025
    1.0
    Disgusting nasty service they messed up are drink order three times in a row saying they don’t serve the drink but when we looked at the drink stand it was legit there.
  • ML
    Melissa Leo
    Oct 26, 2025
    5.0
    Cashier and manager were incredibly friendly and helpful. I had to wait for an order of chicken tenders and the manager made sure both orders were fresh and with fresh fries.
  • MG
    Matt Grizz
    Oct 6, 2025
    2.0
    This was my Wendys Baconator FF 😔
  • EH
    Emily Hawley
    Sep 15, 2025
    1.0
    Messed up our order, was being rude and sassy throughout the whole ordering process, failed to tell us a proper place to park and wait for the rest of our meal and then had the audacity to yell at us for blocking their narrow poorly planned drive thru when they didn't give any other direction than "pull forward and we'll have it out eventually". Y'all need to be evaluated and hire new staff with better manners and customer service skills.
  • JH
    James Herbert
    Sep 12, 2025
    1.0
    Ordered 2, 7 dollar, biggie bags. One chicken blt and one bacon burger. The lasy night shift tossed 2 plain cheese burgers. In the bag. And never gave a reciept.

Frequently Asked Questions About Wendy's

Is 860 - 5435 1071 Cosby Hwy Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.