Subway

3.9
616 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Newport Subway® Restaurant at 1039 Cosby Highway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1039 Cosby Highway, Newport, TN
37821, United States

Hours

Reviews

3.9
616 reviews
5 stars
313
4 stars
130
3 stars
55
2 stars
29
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and disrespect towards both customers and staff.

Food Quality

While some customers praised the quality of the subs, many others reported issues with incorrect orders, poorly made sandwiches, and unsanitary conditions.

Cleanliness

Several customers noted cleanliness issues, including visible mold and unpleasant odors in the store, which significantly impacted their dining experience.

Staff Attitude

Many reviews mentioned that staff members, particularly management, displayed negative attitudes, which contributed to a stressful environment for both customers and employees.

Service Speed

Customers frequently complained about slow service, long wait times, and issues with online orders not being prepared correctly.
  • PP
    Proclass59
    Oct 20, 2025
    1.0
    Went to the drive thru at 7 pm sat 5 min never did get anyone to come to the window Monday evening finally just drove off.very disappointed the last couple times we've been there.
  • JS
    J San
    Oct 17, 2025
    4.0
    Great subs and clean location. The store manager and was in an altercation with an employee in front of the customers; very stressful for both customers and staff.
  • MF
    Malia Freeberg
    Sep 20, 2025
    1.0
    Manager or lady who was in charge was screaming and cursing out staff for not getting bread out right away also yelled a customer
  • KK
    Katie
    Sep 20, 2025
    1.0
    I will gladly write a review of this awful “manager” or whoever she is who disrespected the employees. Girl do better. Bad job hiring this one Subway. 🙄
  • KF
    Kevin Fagan
    Sep 8, 2025
    1.0
    Went in yesterday ,to subway they made the wrong subs was told to bring them back the following day with the receipt and they would correct it so I did and was treated by the manager which she was a first class idiot she treated us as we were garbage and thinks she was paying for it,and the rest of the team was rude as well.Do your self a favor and shop for a great sub @ Fire house at least they have a clue and more respect."Buyer be where"the manager needs to practice customer service hateful attitude,if you don't like you job there are other people wanting a job!

Frequently Asked Questions About Subway

What are the operating hours of the Subway at 1039 Cosby Highway, Newport, TN?

The Subway at 1039 Cosby Highway is open every day from 9:00 AM to 11:00 PM.

What types of meals does this Subway location serve?

This Subway serves breakfast, lunch, and dinner meals to its customers.