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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Newport, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 256 West Broadway for the ultimate SONIC experience!
Many customers reported issues with food quality, including old, greasy, or poorly prepared items.
Service Speed
Numerous reviews highlighted slow service, with long wait times for orders and incorrect items being delivered.
Staff Performance
While some staff members received praise for their friendliness and hard work, others were criticized for being inattentive or unprofessional.
Order Accuracy
A significant number of customers experienced problems with incorrect orders, leading to dissatisfaction.
TG
Tonda Gunter
5 days ago
5.0
The lady at the window was busting her butt but 1 person can't do it all.
JM
Jesse Mulryan
Dec 10, 2025
1.0
I tried to go through the drive thru at 9:30ish tonight. I was waiting for a good while, and a few cars had come up behind me. All I wanted was a peppermint shake and they were cleaning the machine? At 9:30 at night? Also sonic is one of the few places in Newport to get ice cream, and you are going to close it down an HOUR AN A HALF before you close?
KD
Kara Deas
Nov 30, 2025
1.0
Came through town traveling from NC, ordered two burgers, drinks and tots. Let me tell, that was the foulest burger I’ve ever had. Tasted old and dried out. The cups with our drinks smelled like old fry grease, I had to just throw it away. The service was quick but now I know why. Do not recommend! Irritated I wasted $17 and my time writing this review.
JB
Jc B
Nov 16, 2025
1.0
Went to sonic today and got the chicken tenders and got back home just to realize they were raw and bloody. It was a waste of time and money. If your kids eat chicken tenders please check them first. The chicken tenders floppy because of how raw they were.