Arby's

4.2
1642 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
822 Cosby Hwy, Newport, TN
37821, United States

Hours

Reviews

4.2
1,642 reviews
5 stars
880
4 stars
439
3 stars
192
2 stars
65
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service and incorrect orders, particularly during busy times.

Food Quality

While many enjoyed the food, there were complaints about cold items, incorrect modifications, and inconsistent quality.

Staff Performance

Some staff members received praise for their friendliness and helpfulness, while others were criticized for rudeness and inattentiveness.

Cleanliness

The restaurant was generally noted for being clean, including the dining area and restrooms.

Overall Experience

Mixed reviews indicate that while some customers had great experiences, others expressed disappointment and frustration.
  • DL
    Danielle Lavender
    Dec 30, 2025
    4.0
    Our favorite place to eat is Arby's! We love their curly fries, their sandwiches, and the milkshakes are amazing! I've noticed the Brisket sandwich has went downhill recently. It's thrown together and sauce is usually thrown on the side like someone's in a hurry to throw it to you. That's disappointing as it was my favorite. I've quit ordering this sandwich because of this. However, we still visit this Arby's regularly and have no issues with the other sandwiches and sides we order. We tend to do drive thru when we visit but recently went inside to eat and it's really clean + well maintained! The booths are also comfortable. Complaint: If you ask for any sauce while getting your bag, they will give you TWO. I always have to say "I need a ton of sauce, don't be giving me just two now" and they tend to give you a little more.
  • JH
    Jessica Hall
    Nov 15, 2025
    1.0
    I don’t usually post reviews but I went arbys today and it was awful I waited 30 minutes on food. One worker bout in tears short staffed. One customer told them he in hurry or need money back they kinda slammed bag counter. I understand when short staffed but don’t take out customers not our fault. After waiting for food home it was cold looked like sandwiches flattened. Breakfast always fast maybe need train evening crew. Please do better I know fast food is hard I’ve worked it but remember customer can’t help your short staffed
  • MW
    Malorie Walker
    Nov 12, 2025
    5.0
    Michael is so awesome! He went above and beyond and was super nice! The food was great!
  • KG
    Kevin Gregg
    Nov 6, 2025
    3.0
    Buffalo chicken sandwich isn't very impressive
  • LG
    Larry Glass
    Nov 6, 2025
    1.0
    Everytime we go thru the drive thru they short you this time was 2 orders of cheese sticks, time before order French dip they bring order then tell you were out of onion dip,,try to call this time they won't answer. Need to hire people to do their job right I'm done with this place