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McDonald's

3.6
(1024 reviews)

Business Details

600 A W Highway 77, Newbern, TN
38059, United States
(731) 627-0029
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
600 A W Highway 77, Newbern, TN
38059, United States

Hours

Reviews

3.6
1,024 reviews
5 stars
370
4 stars
233
3 stars
201
2 stars
74
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were friendly and helpful, while others were reported as rude and unprofessional.

Food Quality

Frequent complaints about food being cold, burnt, or incorrect; some customers noted fresh food on occasion.

Cleanliness

Concerns raised about cleanliness, particularly in bathrooms and food preparation areas.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items.

Staffing Issues

Reports of slow service and long wait times, often attributed to being understaffed.
  • RC
    Robert Clements
    Feb 26, 2026
    4.0
    I always enjoyed mcds. Glad they dont have the same half ass workers from a year ago. Finally able to get a meal in under 10 minutes
  • CD
    Cameron Deal
    Feb 25, 2026
    1.0
    Order double qtr pounder got a regular qtr pounder, got chicken nugget tasted like they sat on the counter thru the night, fries slightly warm. Pretty bad service for a place who was busy at the time. If you getting McDonald’s just take your chance in Dyersburg. Burger also doesn’t looked cooked either.
  • SB
    sapphire bright
    Feb 21, 2026
    5.0
    Fries? Hot. Food? Banging. Service? Impeccable. The lady at the window was so polite and incredibly sweet! She brought us our food as it was ready and not just waiting on all of it. They were quick with the service and the food was fresh! Would definitely go back again if we weren’t just passing through! We went through about 11:20ish this morning!
  • EW
    El Williams
    Jan 31, 2026
    5.0
    The lady Jamie was very nice and took care of me and my family without making us wait long.the crew was friendly as well
  • BB
    Billy Bob
    Jan 31, 2026
    1.0
    Food burnt the first time I doordashed it they offered a free 20 price when I came back to the store to pick my reimbursement up which had the sauces hot honey and bbq written down for when I called about the quality of the nuggets and I got hot mustard and damn buffalo what kinda crystal y'all on back there it ain't that hard to work at McDonald's

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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