Topgolf

Reviews

• GG

  Grogyn

  Mar 28, 2026
  1.0
  Was here with my friends for a buddy’s birthday and I closed my eyes and sat back in the booth and instead of being talked to directly to ask if I was okay one of the staff told my party that it was a bad look that I was relaxing. They then decided to cut off everyone for drinks. So if you come to Top Golf in nashville be careful if you close your eyes for just a second they can just refuse to serve you. Overall wouldn’t recommend.
• KG

  Kendra Gehring

  Mar 14, 2026
  5.0
  First time visiting Top Golf, had heard a lot about it and had an idea of what it was like. It ended up being a lot more fun than we'd anticipated. We were a group of 6 and had plenty of space and each person got to play several rounds. 4 of us had never played golf before other than putt-putt, so we had to adjust a bit, but we caught on quickly and really enjoyed the games even though we weren't hitting very far onto the course. Our server, Daniel, kept checking on us for snacks and drinks and even came up with a non-carbonated mocktail for one of us. We're ready to go back and play again!
• AB

  alex barron

  Mar 13, 2026
  1.0
  Our group recently visited Topgolf and unfortunately left feeling very frustrated with how a billing issue was handled at the end of the night. When we made the reservation, the package we selected clearly indicated that it included a $150 food and beverage credit. This information was shown on the Topgolf website during the booking process and was also stated in the confirmation email we received afterward. Based on that information, our group ordered food and drinks with the understanding that the credit would be applied to our final bill. When the check arrived, we were surprised to be told that the credit did not apply to our reservation. We showed the staff both the website listing and our confirmation email that specifically referenced the $150 credit, but we were still told it could not be honored. We asked to speak with a manager in hopes that the situation could be resolved. During that conversation, the manager stated that the contract “depends on how you interpret it,” even though the confirmation email clearly lists the $150 food and beverage credit as part of the package. It was concerning to hear that something written so plainly could be dismissed as a matter of interpretation. The manager also explained that only the corporate sales team could address the issue and that the location itself could not do anything about it. In other words, the venue where the reservation was made and fulfilled declined to honor what had been advertised and confirmed through Topgolf’s own booking system. What made the situation even more troubling was that employees acknowledged that similar situations have occurred before, where guests are told a credit is included during booking but later informed that it cannot actually be applied. This understandably creates confusion and leaves customers feeling misled. We are hopeful that Topgolf will review the reservation details and honor the $150 food and beverage credit that was clearly advertised and confirmed at the time of booking. Customers should be able to rely on the offers that are presented and confirmed when they make a reservation. For transparency, the matter has also been submitted to the Better Business Bureau so it can be formally reviewed. We simply hope the situation can be resolved and that future guests do not encounter the same issue.
• TD

  Tyler D'Angelo

  Mar 13, 2026
  1.0
  I’m extremely disappointed with how our visit to Topgolf concluded. Our group booked a package that clearly stated it included a **$150 food and beverage credit**. This was displayed on the Topgolf website at the time of booking and is also clearly stated in our confirmation email. Based on that information, we planned our order accordingly. However, when our bill arrived, we were unexpectedly told that our group was **not eligible for the credit**. Even after showing both the website listing and the confirmation email that explicitly stated the $150 credit was included, the location refused to honor it. The manager on duty was unhelpful and explained that only the corporate sales team could resolve the issue. In effect, the location took no responsibility for honoring what was advertised on their own website and confirmed in writing through their booking system. Even more concerning, employees acknowledged that this has been a recurring issue in which the website and confirmation emails advertise benefits that guests are later told they cannot receive. Situations like this feel misleading. Advertising a benefit to encourage bookings and then refusing to honor it when payment is due is extremely frustrating and disappointing. Up until that point, the experience itself had been enjoyable. The games were fun and the staff were generally friendly. Unfortunately, the way this situation was handled overshadowed the otherwise positive experience and left our group feeling misled. Because of this, the issue is being reported to the Better Business Bureau. Businesses should be accountable for honoring the offers they advertise and confirm in writing. I would strongly encourage others to carefully document what is promised during the booking process, as it appears those promises may not always be honored.
• DH

  Damien Helman

  Mar 13, 2026
  1.0
  I’m extremely disappointed with how our experience ended at Topgolf. Our group booked a package that clearly stated it included a $150 food and beverage credit. This was listed on the Topgolf website when we booked and it is also clearly stated in our booking confirmation email. Based on that information, we planned our order around that credit. However, when the bill came, we were suddenly told that our group was not eligible for the credit. Despite showing both the website listing and the confirmation email that explicitly stated the $150 credit was included, the location refused to honor it. The manager on duty was completely unhelpful and simply said that only the corporate sales team could address the issue. In other words, they took no responsibility for what their own website and confirmation email promised. To make matters worse, employees openly admitted that this has been a consistent issue where the website and booking confirmations advertise benefits that guests are later told they cannot receive. That is the definition of a bait-and-switch. Advertising a benefit to get people to book and then refusing to honor it when it’s time to pay is unacceptable. Up until this point, the experience itself was actually enjoyable. The games were fun and the staff were friendly. Unfortunately, the way this situation was handled completely ruined the experience and left our group feeling misled. This issue is being reported to the Better Business Bureau because businesses should be held accountable for honoring what they advertise and confirm in writing. I would strongly caution others to carefully document what they are promised when booking here, because it appears those promises may not be honored.

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