Pizza Hut

Reviews

• LL

  Lyrical101

  Mar 19, 2026
  1.0
  One of the worst locations besides the bell road location. I hardly go to Pizza and when I do, I go to the one in Nolensville, but my father lives around this location so I placed the order for him. Once he got there, they said they didn’t even have the order and that when they gave him his phone number they did have the order, but it wasn’t Ready or something along those lines he then waited 20 minutes and the order was still not ready for a younger employee with glasses to tell him that his order was canceled. That person sat and argued with him for over 40 minutes and my dad has Alzheimer’s. He does not need to be doing this with anybody right now.
• AJ

  Antonio Johnson

  Jan 5, 2026
  5.0
  Good food very fast with having you wait good service
• MK

  Madfa kaynaat

  Jan 4, 2026
  1.0
  I just visited here just today and the service is really bad and they don’t want to answer our questions and the restroom is stinks and they are not really welcoming they were fighting with each other when we came here. 👎👎👎👎👎👎👎
• XJ

  Xyaire Jenkins

  Dec 25, 2025
  1.0
  I recently visited this location (12/24) around 7-8pm, and my experience was so abysmal that I’m compelled to share. When I first arrived, the establishment was relatively neat and tidy. This is the only positive thing that I could say. Nothing that came after was pleasant. Shortly after coming in, me and my friend grabbed a paper menu and sat down at one of the tables to browse the options. We were soon confronted by a middle aged white woman with a ponytail. She didn’t greet us or offer any help at all, just crassly informed us that we were sitting in a dining area that would be closing in an hour. My first thought was, “Who would harass someone for sitting in a dining room that doesn’t close for another hour?”Especially and if she would have asked, she would have been told that we planned to carryout. However, we just thanked her for the information and kept browsing. We found some interesting items on the menu, but realized that the paper menus did not have any prices on them. We noticed a paper with a QR code, so we scanned the QR code and found our options there. We then headed up to the register to order. There was a younger South Asian/Latin American maybe guy taking orders and he was extremely rude. Again, no greetings, but then every question I asked about what I was ordering, he gave me a short, snappy answer. I quickly got uncomfortable so I kind of rushed through my order and got out alright. However, my friend ordered next and his experience was much more difficult. English is not his first language, and although he still speaks and understands English very well, he still gets nervous about ordering food. This is why we practiced what we wanted at the table before approaching the register. However, as soon as we began to order, the cashier kept denying everything that my friend tried to order (saying it’s not worth it for the price and whatnot). When he tried to show the cashier the digital menu and ask for help choosing another option, the cashier snapped at him saying that the menu we were reading was from a different store. This is obviously quite ironic, considering that we scanned the QR code that was posted at the table we were sitting at inside of this location. Ultimately, my friend got overwhelmed and blamed himself for “not understanding American culture and social cues” and refused to continue looking for another order because he didn’t want to make the workers uncomfortable. However, I as an English speaker and U.S. native, felt the same discomfort that hindered me from having a good experience as well. Therefore, I feel that the staff at this location was part of the reason that my friend went hungry that night. I tried so hard to get him to go back there, but after being treated so poorly, we ended going back home and he ate grapes and plain yogurt for dinner. While these details may seem unnecessary, I include them because they underscore the impact of poor customer service on patrons. As someone who has been working front-facing customer service for 4+ years and counting, I understand how important it is to do your best to provide a sufficient experience for those that visit your establishment. While we can’t always be happy and enthusiastic at work, that is no excuse for rude, impatient customer service. And I am sure that the owner of this establishment would never appreciate to hear that their guests are being treated in such a way. For this reason, I chose to share my experience. I encourage the employees that we interacted with to re-evaluate their behavior in the workplace, and to think deeply about how their attitude and interpersonal conduct affects guests. I do not foresee myself returning anytime soon, but when I do, I truly hope to have a better experience. Thank you.
• SE

  scott edgar

  Dec 14, 2025
  1.0
  I went by today and hour later around opening time no one was there

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