Wendy's

3.6
936 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4843 Nolensville Pike, Nashville, TN
37211, United States

Hours

Reviews

3.6
936 reviews
5 stars
382
4 stars
212
3 stars
98
2 stars
58
1 star
186

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly in the drive-thru.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to customer frustration.

Speed of Service

Customers frequently mentioned long wait times, especially during busy hours, with some reporting waits of over 20 minutes.

Food Quality

While some customers enjoyed the food, others reported issues with cold or poorly prepared items.

Cleanliness

Several reviews noted that the location was dirty, with complaints about the state of the lobby and dining area.
  • TM
    Terry Moore
    Nov 4, 2025
    1.0
    Used to go to this Wendy’s all the time for their breakfast. Then in 2025, this store changed their hours, and didn’t open until 9am. Stupid decision to consciously choose to get less profit during the day. Then I found out today, they don’t serve any breakfast anymore and they’re still open at 9am. No one wants lunch at 9am. Customers want breakfast in the morning. This location consistently does everything to lose money on purpose, be rude to customers, and prepare orders incorrectly. Might as well close this location down since they’re doing everything in their power to not serve customers anyway.
  • SM
    Steve Purcell Music
    Oct 7, 2025
    1.0
    This has got to be the rudest wendys ever.
  • CG
    Chosen1 Gamble
    Sep 30, 2025
    2.0
    The food was good. I feel they need more customer service training on dealing with customers. Especially in the drive thru. Being nice to hurry customers is very important. Knowing how to defuse a confrontation with an angry customer needs to be known. And the management team should have more control in teaching their team that's representing the company. The fast food industry is failing terribly due to the lack of customer service training with their crews. Saying "How can I help you" or "I'll be right with you" and "Thank you" as respect in the business goes a long way. Ignorance is bliss. And SMILE. Do not argue with your customers. This will help the revenue to pick up profit and business. Especially the night shift, that's where the problems are accumulated most.
  • PD
    Patricia duke
    Sep 21, 2025
    2.0
    I ordered a sour cream & chive baked potato & a Cobb salad. I opened my potato, no sour cream. I was 8 miles away at a friend's house by then. There was butter, salt & pepper in the house. I put that on the potato, that was fine. I got ready for my salad, poured my packet of crispy onions on top & was ready to eat. There was no ranch dressing in the bag. I was so hurt & disappointed. There was only vinegarett in the house. That's not what I wanted & I didn't want to drive back 8 miles to the restaurant. It was near church, that's why I stopped, it was my first time going there.
  • SS
    Swan
    Sep 1, 2025
    1.0
    My boyfriend went to get us dinner last night but the girl took our order wrong. I called and spoke with supposed to be a manager she took my name down. But sandwich was made wrong too so we had to throw the food away. Check your food before you leave. But what really made it bad the guy hung up on me while I was talking to him about the order

Frequently Asked Questions About Wendy's

Is #602 Nolensville Pk Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.