Wendy's

3.7
1719 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
551 Donelson Pike, Nashville, TN
37214, United States

Hours

Reviews

3.7
1,719 reviews
5 stars
712
4 stars
394
3 stars
244
2 stars
119
1 star
250

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor customer service, including rude staff and long wait times.

Food Quality

While some customers enjoyed the food, others experienced issues with cold or incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and food preparation areas.

Order Accuracy

Many customers noted frequent mistakes with their orders, including missing items and incorrect food.

Management Concerns

Feedback indicated issues with management, including rude behavior from managers and lack of staff training.
  • YS
    Yasmine Simmons
    Nov 10, 2025
    1.0
    Went in the drive thru tonight and left with a confusing experience. We placed our order in the drive thru which was backed up so we waited behind the car in front. Got to the window and a middle aged black man (didn’t catch the name) came, said our order and I put the phone out the window to do tap pay just for him to say loudly “ man you can’t sit at the speaker, go back through”and closed the window and turned his back the rest of the time. So we think that he could have possibly been speaking to a customer and another cashier walks up and opens the window confused and we said we were just waiting to pay. She told him that we just needed to pay and he said that he just asked us that? Not sure if he got us mixed up with someone else but it was definitely rude and caught us completely off guard.
  • MM
    Mr Mohamed Mohamed
    Oct 31, 2025
    5.0
    I like the salad
  • AM
    Anthony Montagano
    Oct 30, 2025
    2.0
    Its wendys need i say more
  • NN
    N/A
    Oct 28, 2025
    2.0
    How todays world compares to the 80's,90's,00's, to maybe around 2010 to 2015.(somewhere in that time period.) Then a few years later the plandemic hit and changes were not just noticeable, but so drastic Ray Charles could see it several miles away.So my Wendy's sandwich I had today. There are a few good things, but much more has gone the opposite way. Many more things today have traveled down a one way street but going the wrong way. As I ate a Wendy's chicken sandwich today I thought to myself what happened. Wendy's use to have a pretty good chicken sandwich. It use to be a large real chicken breast. The kind you would buy at a grocery store. Boneless, large, and the shape you know. Today the same sandwich is way smaller, more square shaped than ones you buy at the grocery, and much more processed than the ones Wendy's use to serve. Was also luke warm and double the price. Sums up most corporations today compared to before. Greed and shortcuts have become the norm. Not just Wendy's or restaurants...any type of large business corporation. Most can be compared to my chicken sandwich today. In busines, corporations, government, healthcare, and even in schools. Quality is no longer the main focus. Its not even second, third, or fourth. Quality is actually just a by-product now of taking shortcuts, greed, and corruption. Whatever the quality is after those priorities..then it is what it is. Just a by-product. Never thought Id say in 2025 the world today is like a Wendy's chicken sandwich.
  • DC
    Da Ciao
    Oct 4, 2025
    5.0
    Fresh burgers in single, double, or triple size! Love the chili and frostee, as well. Unfortunately, half the fountain drink options were grayed out (unavailable). The baked potatoes still come without an inadequate amount of butter and sour cream.

Frequently Asked Questions About Wendy's

Is #621 Donelson Pike Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.