At Wendy’s in Nashville, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Nashville, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative customer experience.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions, raising concerns about hygiene and preparation standards.
Service Speed
Consistent complaints about long wait times and slow service, especially during peak hours, were noted, indicating operational inefficiencies.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during specific visits, suggesting that experiences can vary significantly.
AG
Ajay G
Feb 14, 2026
3.0
The app didn't take my discount off and on top of that the lady at the window was very rude. Also apparently their idea of a croissant bread is a ciabatta bun.
JS
Julie Strachan
Jan 31, 2026
1.0
Last night, January 30, 2025, at approximately 9:12–9:15 p.m., my sister and I were waiting inside a Wendy’s location for our order when we observed concerning behavior by an employee.
During this time, a male employee (white, shoulder-length dirty blonde hair) was smoking inside the restaurant while handling items near the food preparation area and speaking with a coworker. The behavior appeared to be routine, as no employees showed concern or attempted to intervene. After a female employee noticed us observing the situation, she quietly spoke to him, at which point he exited the building.
Smoking inside a food establishment—particularly near food handling areas—is unsanitary, unsafe, and unprofessional. This conduct poses a serious health concern and should be addressed immediately to ensure compliance with health and safety standards.
BR
Bubbles Return
Jan 22, 2026
5.0
Wendy biggie bags are an awesome bargain and they taste great.Fast friendly service
JG
JoJo G
Jan 18, 2026
3.0
I ordered 4 items for $6. Unfortunately, the burger was cold and tasted like plastic. I requested no salt on the fries, but they were salted anyway. The soda tasted watered down. The only good item was the chicken nuggets, which were hot.
On a positive note, the customer service was good, and I appreciated that the lady who prepared the burger was wearing gloves.
Overall, I do not recommend this place if you’re looking for hot, fresh food.
RB
Ryan Brockman
Jan 18, 2026
1.0
Can't leave negative stars. Attempted to grab a bite on my way home from work. Pulled in to drive thru over 30 mins before posted closing time and waited assuming they were short handed it didn't bother me much till the lady answered the drive thru very rude stating "if you ain't Uber or door dash we closed bye" absolutely trash to talk to customers that way much less be "closed" when your hours clearly state that you are open
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 551 Donelson Pike in Nashville currently open?
Yes, this Wendy's location at 551 Donelson Pike is open and ready to serve customers.
What are the operating hours for the drive-thru at Wendy's on Donelson Pike?
The drive-thru is open daily from 5:00 AM to 2:00 AM.
Does Wendy's at 551 Donelson Pike offer breakfast?
Yes, this Wendy's location serves breakfast, including combos, sandwiches, coffee, and sides.
Can I order Wendy's for delivery nearby?
Delivery availability varies by location. Check the Wendy's app or order.wendys.com and enter your address to see if delivery is available near you.
What payment options are accepted at Wendy's on Donelson Pike?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I view the menu and pricing for Wendy's at Donelson Pike?
You can view menu items and prices at https://order.wendys.com or via the Wendy's mobile app by selecting the Nashville Donelson Pike location.
How can I contact the Wendy's at 551 Donelson Pike for feedback or questions?
Contact the location directly at (615) 835-2487, or use the Wendy's Contact page or Customer Care team via 888-624-8140.
What nearby hotels could I stay at when visiting Wendy's on Donelson Pike?
There are several nearby hotels including Drury Inn & Suites Nashville Airport, Radisson Hotel Nashville Airport, La Quinta Inn & Suites by Wyndham Nashville Airport, and Red Roof PLUS+ Nashville Airport.
What are some nearby restaurants close to Wendy's at 551 Donelson Pike?
Nearby restaurants include McDonald's, Shoney's, Waffle House, KFC, and 1112 Urban Grille, offering a variety of fast food and American dining options.
Are there convenient transportation options near Wendy's at Donelson Pike for travelers?
Yes, Nashville Airport Terminal is nearby, as well as The Parking Spot for airport parking and Luxury Transport Services for transportation needs.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: