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Wendy's

3.7
(1740 reviews)

Business Details

551 Donelson Pike, Nashville, TN
37214, United States
(615) 835-2487

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Nashville, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Nashville, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
551 Donelson Pike, Nashville, TN
37214, United States

Hours

Reviews

3.7
1,740 reviews
5 stars
722
4 stars
395
3 stars
246
2 stars
121
1 star
256

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative customer experience.

Food Quality

Many customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions, raising concerns about hygiene and preparation standards.

Service Speed

Consistent complaints about long wait times and slow service, especially during peak hours, were noted, indicating operational inefficiencies.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service during specific visits, suggesting that experiences can vary significantly.
  • AG
    Ajay G
    Feb 14, 2026
    3.0
    The app didn't take my discount off and on top of that the lady at the window was very rude. Also apparently their idea of a croissant bread is a ciabatta bun.
  • JS
    Julie Strachan
    Jan 31, 2026
    1.0
    Last night, January 30, 2025, at approximately 9:12–9:15 p.m., my sister and I were waiting inside a Wendy’s location for our order when we observed concerning behavior by an employee. During this time, a male employee (white, shoulder-length dirty blonde hair) was smoking inside the restaurant while handling items near the food preparation area and speaking with a coworker. The behavior appeared to be routine, as no employees showed concern or attempted to intervene. After a female employee noticed us observing the situation, she quietly spoke to him, at which point he exited the building. Smoking inside a food establishment—particularly near food handling areas—is unsanitary, unsafe, and unprofessional. This conduct poses a serious health concern and should be addressed immediately to ensure compliance with health and safety standards.
  • BR
    Bubbles Return
    Jan 22, 2026
    5.0
    Wendy biggie bags are an awesome bargain and they taste great.Fast friendly service
  • JG
    JoJo G
    Jan 18, 2026
    3.0
    I ordered 4 items for $6. Unfortunately, the burger was cold and tasted like plastic. I requested no salt on the fries, but they were salted anyway. The soda tasted watered down. The only good item was the chicken nuggets, which were hot. On a positive note, the customer service was good, and I appreciated that the lady who prepared the burger was wearing gloves. Overall, I do not recommend this place if you’re looking for hot, fresh food.
  • RB
    Ryan Brockman
    Jan 18, 2026
    1.0
    Can't leave negative stars. Attempted to grab a bite on my way home from work. Pulled in to drive thru over 30 mins before posted closing time and waited assuming they were short handed it didn't bother me much till the lady answered the drive thru very rude stating "if you ain't Uber or door dash we closed bye" absolutely trash to talk to customers that way much less be "closed" when your hours clearly state that you are open

Frequently Asked Questions About Wendy's

Is #621 Donelson Pike Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 551 Donelson Pike in Nashville currently open?

Yes, this Wendy's location at 551 Donelson Pike is open and ready to serve customers.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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