Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported poor customer service, including rude staff and long wait times.
Food Quality
While some customers enjoyed the food, others experienced issues with cold or incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and food preparation areas.
Order Accuracy
Many customers noted frequent mistakes with their orders, including missing items and incorrect food.
Management Concerns
Feedback indicated issues with management, including rude behavior from managers and lack of staff training.
YS
Yasmine Simmons
Nov 10, 2025
1.0
Went in the drive thru tonight and left with a confusing experience. We placed our order in the drive thru which was backed up so we waited behind the car in front. Got to the window and a middle aged black man (didn’t catch the name) came, said our order and I put the phone out the window to do tap pay just for him to say loudly “ man you can’t sit at the speaker, go back through”and closed the window and turned his back the rest of the time. So we think that he could have possibly been speaking to a customer and another cashier walks up and opens the window confused and we said we were just waiting to pay. She told him that we just needed to pay and he said that he just asked us that? Not sure if he got us mixed up with someone else but it was definitely rude and caught us completely off guard.
MM
Mr Mohamed Mohamed
Oct 31, 2025
5.0
I like the salad
AM
Anthony Montagano
Oct 30, 2025
2.0
Its wendys need i say more
NN
N/A
Oct 28, 2025
2.0
How todays world compares to the 80's,90's,00's, to maybe around 2010 to 2015.(somewhere in that time period.) Then a few years later the plandemic hit and changes were not just noticeable, but so drastic Ray Charles could see it several miles away.So my Wendy's sandwich I had today. There are a few good things, but much more has gone the opposite way. Many more things today have traveled down a one way street but going the wrong way. As I ate a Wendy's chicken sandwich today I thought to myself what happened. Wendy's use to have a pretty good chicken sandwich. It use to be a large real chicken breast. The kind you would buy at a grocery store. Boneless, large, and the shape you know. Today the same sandwich is way smaller, more square shaped than ones you buy at the grocery, and much more processed than the ones Wendy's use to serve. Was also luke warm and double the price. Sums up most corporations today compared to before. Greed and shortcuts have become the norm. Not just Wendy's or restaurants...any type of large business corporation. Most can be compared to my chicken sandwich today. In busines, corporations, government, healthcare, and even in schools. Quality is no longer the main focus. Its not even second, third, or fourth. Quality is actually just a by-product now of taking shortcuts, greed, and corruption. Whatever the quality is after those priorities..then it is what it is. Just a by-product. Never thought Id say in 2025 the world today is like a Wendy's chicken sandwich.
DC
Da Ciao
Oct 4, 2025
5.0
Fresh burgers in single, double, or triple size! Love the chili and frostee, as well. Unfortunately, half the fountain drink options were grayed out (unavailable). The baked potatoes still come without an inadequate amount of butter and sour cream.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Nashville, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Nashville, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (615) 835-2487.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does #621 Donelson Pike Wendy’s serve breakfast?
Yes, this Wendy’s location in Nashville, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 551 Donelson Pike in Nashville currently open?
Yes, this Wendy's location at 551 Donelson Pike is open and ready to serve customers.
What are the operating hours for the drive-thru at Wendy's on Donelson Pike?
The drive-thru is open daily from 5:00 AM to 2:00 AM.
Does Wendy's at 551 Donelson Pike offer breakfast?
Yes, this Wendy's location serves breakfast, including combos, sandwiches, coffee, and sides.
Can I order Wendy's for delivery nearby?
Delivery availability varies by location. Check the Wendy's app or order.wendys.com and enter your address to see if delivery is available near you.
What payment options are accepted at Wendy's on Donelson Pike?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I view the menu and pricing for Wendy's at Donelson Pike?
You can view menu items and prices at https://order.wendys.com or via the Wendy's mobile app by selecting the Nashville Donelson Pike location.
How can I contact the Wendy's at 551 Donelson Pike for feedback or questions?
Contact the location directly at (615) 835-2487, or use the Wendy's Contact page or Customer Care team via 888-624-8140.
What nearby hotels could I stay at when visiting Wendy's on Donelson Pike?
There are several nearby hotels including Drury Inn & Suites Nashville Airport, Radisson Hotel Nashville Airport, La Quinta Inn & Suites by Wyndham Nashville Airport, and Red Roof PLUS+ Nashville Airport.
What are some nearby restaurants close to Wendy's at 551 Donelson Pike?
Nearby restaurants include McDonald's, Shoney's, Waffle House, KFC, and 1112 Urban Grille, offering a variety of fast food and American dining options.
Are there convenient transportation options near Wendy's at Donelson Pike for travelers?
Yes, Nashville Airport Terminal is nearby, as well as The Parking Spot for airport parking and Luxury Transport Services for transportation needs.