Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported rude and unhelpful staff, with many experiences of slow service and incorrect orders.
Food Quality
Several reviews highlighted issues with food preparation, including dry or burnt items, incorrect orders, and unsatisfactory freshness.
Cleanliness
Customers frequently noted poor cleanliness in the dining area and restrooms, with sticky floors and dirty tables being common complaints.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that service quality may vary.
TB
Tanya Butler
Feb 18, 2026
3.0
I tried to call, no answer. The toughest chicken sandwich I have ever had...I was so hungry I kept eating...hoping the next bite would be better, nope! The fries were excellent, service great except I didn't get a receipt so I couldn't call to let them know time/transaction number.
PM
Parker McGuire
Feb 14, 2026
5.0
DJ is awesome. Give him a raise.
EW
Emily Wilson
Feb 8, 2026
1.0
Imagine being on a 30 min lunch break and part of that time is 5 mins to and from Wendys so you have 20 mins to get in there and use the bathroom get your food and eat up. Now imagine you get there and all the doors are locked all the way around the building at 3:45pm. Won’t be trying that again! (Delivery vans don’t fit through the drive thru)
EW
Elizabeth Waits
Feb 5, 2026
1.0
They have messed up my order the last few times I was there. Just recently ordered two sandwiches and fries. Only got one sandwich.
RB
Russell Barnes
Jan 21, 2026
4.0
Slow to just get a wrap and frosty. Don't look inside during your long wait, it's very disorganized, which makes you wonder how what you're about to eat.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 741 Thompson Ln, Nashville, TN?
The drive-through is open Monday to Thursday from 6:30 AM to midnight, Friday and Saturday from 6:30 AM to 1:00 AM, and Sunday from 8:00 AM to midnight.
Does this Wendy's location serve breakfast, lunch, and dinner?
Yes, this Wendy's serves breakfast, lunch, and dinner with menu options available for all three meals.
Can I order Wendy's food online or via a mobile app?
Yes, you can order Wendy's online at order.wendys.com or through the Wendy's mobile app available in the Apple App Store.
What payment methods are accepted at Wendy's 741 Thompson Ln?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
Is there a drive-thru option available at this Wendy's?
Yes, this Wendy's location offers drive-thru service for your convenience.
How can I contact Wendy's at 741 Thompson Ln for feedback or inquiries?
You can call Wendy's directly at (615) 750-3860 or reach their Customer Care team at 888-624-8140. Feedback can also be submitted through their Contact page or Customer Satisfaction Survey online.
Are there nearby places to visit before or after dining at Wendy's on 741 Thompson Ln?
Yes, nearby places include 'Yellow Porch' wine bar, 'focus' gym, and 'Burning Acre Cannabis Dispensary' which you might want to visit before or after your meal.
What other dining options are near Wendy's at 741 Thompson Ln?
Nearby dining options include Jersey Mike's Subs, Thai Kitchen, Logan's Roadhouse, Twisted Tenders, Chipotle Mexican Grill, Baja Burrito, and Sunflower Cafe Nashville.
Are there any nearby services and amenities around Wendy's 741 Thompson Ln?
Yes, nearby amenities include Western Union for money transfer, Pinnacle Financial Partners bank, Vanity Salon and Spa, Regions Bank with ATM services, and the Iris Motel for accommodation.
Where can I find Wendy's nutrition and allergen information?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in-restaurant posters. You can access this info by selecting any menu item online and clicking the "Nutrition & Allergens" link.
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