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Wendy's

3.6
(550 reviews)

Business Details

(615) 915-3335

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5529 Edmondson Pike, Nashville, TN
37211, United States

Hours

Reviews

3.6
550 reviews
5 stars
213
4 stars
120
3 stars
81
2 stars
36
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about cold, stale, or incorrect food orders, with some mentioning health concerns.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and issues with food handling.

Staffing Issues

Many reviews indicated that the location is understaffed, leading to slow service and mistakes in orders.

Management Concerns

Several customers expressed dissatisfaction with management's handling of customer complaints and overall service quality.
  • SR
    Susan Roberson
    4 days ago
    1.0
    Burger cold, fries cold. Yuk!
  • RT
    Robert TN
    Jan 10, 2026
    1.0
    Bought a key tag for the frosty deal at this nearby Wendy's for me and never got it. I thought they put it in the bag with the food when I drove away because they did not hand it to me when they gave me my credit card back but it was not in the bag. I went back around after about six cars had gone through and had eaten my sandwich and I mentioned I never got the key tag. She said she handed it back to me with my receipt. But I had no Wendy's receipt in my car anywhere which I was right there when I looked in my car interior as she was at the window and there was no receipt to be found anywhere. I clearly remember her handing me my credit card back to me with no receipt then and then a minute later the food in the bag. She claims she handed me the receipt later with the key tag which would be pretty unusual to hand a receipt after you run the credit card and had the card back but maybe that's how their system works I don't know. Maybe the manager knows if they read this. I asked this young girl if they had cameras there to view the transaction and she claimed they did not. She said I was out of luck she was positive she handed me the key tag with the receipt. I was positive she did not. I guess she thought I was trying to scam them and lying about it. I then drove away half a block and went through my car completely including between both front seats, behind the seats, under, the dash, etc. and found some other little things but no large receipt - and definitely no key tag. I looked in the bag, looked in between the napkins and in the food itself and I sure didn't eat it. Anyway it's my fault apparently because she was positive six cars later she handed me the receipt with the key tag so that's a summary of what happened. Won't be coming back.
  • JS
    James Shannon
    Dec 22, 2025
    5.0
    Its was very good.
  • DD
    drikard
    Nov 12, 2025
    1.0
    Awful! Ordered 3 piece tenders which were cold-nuggets of tough chicken, a cold jr. bacon cheeseburger with wilted lettuce. As if a small cold burger is not bad enough for some odd reason the burger tasted sweet. In the end, small portions, cold tasteless food, would not go again!
  • PP
    Parker
    Oct 6, 2025
    1.0
    Witnessed one of the workers handling food without any gloves on. He was touching cheese slices, toppings, and already cooked hamburger patties with his bare hands. I didn’t want to cause any issues so I just took my food and left. Safe to say I won’t be eating it though and won’t be going back to this location.

Frequently Asked Questions About Wendy's

Is #601 Edmonson Pk Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 5529 Edmondson Pike, Nashville?

The drive-thru is open from 7:00 AM to 1:00 AM Monday through Saturday, and from 8:00 AM to 1:00 AM on Sundays.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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