Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude or inattentive service.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and delicious meals, others received cold or poorly prepared items.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty dining areas and restrooms, which negatively impacted customer experiences.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a need for improved order handling.
Wait Times
Customers frequently mentioned long wait times, both in the drive-thru and inside the restaurant, affecting overall satisfaction.
JC
John Ceci
Dec 31, 2025
1.0
Absolutely terrible all the way around. Waited 45 mins in drive through, and the order was still messed up. You would think it would be hot and fresh for waiting that long but no it was ice cold and the lady at the drive through was nasty.
CP
Carlos Luis Pirela Paz
Dec 30, 2025
1.0
Very poor attention, they gave me what I did not ask for, no ice, and the soda machine malfunctions.
JG
Jacob Guardado
Dec 29, 2025
1.0
Ordered online. Went to pickup a basic burger combo with baconator fries and a 4pc tender. Tender came as nuggs and I paid 3 times what the 4pc is worth and my baconator fries came with chili and cheese instead. Manager told me they cant do anything about it. Good job.
CZ
Cadance Zemeskas
Dec 20, 2025
2.0
Went through the drive thru and it smelled terrible, there was also hair in my chili.
LC
Leandro Castellano
Dec 14, 2025
1.0
It shouldn't be called fast food; I was waiting for 25 minutes.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on Gallatin Rd. in Nashville?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides through the app or website.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's offers delivery and takeout. You can order via their app or the website order.wendys.com by selecting this location.
What payment options are accepted at Wendy's on Gallatin Rd.?
Payment can be made using American Express, Cash, Discover, MasterCard, or Visa.
How can I contact this Wendy's location for questions or feedback?
You can call (615) 891-1750, use the live chat on Wendy's Contact page, or fill out the Customer Satisfaction Survey with your receipt details.
Are there any nearby fast food options to Wendy's on Gallatin Rd.?
Yes, nearby fast food restaurants include Checkers at 3001 Gallatin Road, Popeyes® Louisiana Kitchen, KFC, and Cook Out, offering a variety of choices for customers.
What nearby services can customers access when visiting Wendy's at 3021 Gallatin Rd.?
Visitors can access services like East Nashville Pediatric Dentistry, SmileMaker Orthodontics, or fitness centers such as James Lugo Fitness and Hola Yoga nearby.
Are there any nearby financial services near Wendy's on Gallatin Rd.?
Yes, financial services such as LibertyX Bitcoin ATM, Western Union, Titan Tax, and Tennessee Quick Cash are located nearby for your convenience.
How can customers utilize the Wendy's app for ordering?
Customers can download the Wendy’s app from the Apple Store or use the quick link to conveniently place orders and access deals directly from their mobile devices.
Does Wendy's on Gallatin Rd. have a casual dress code?
Yes, the attire at this Wendy’s location is casual, making it comfortable for all customers to enjoy their meals.