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Papa Johns Pizza

2.6
(499 reviews)

Business Details

2316 West End Avenue, Nashville, TN
37203, United States
(615) 321-4000

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Nashville, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Nashville pizza for any occasion. Call us for pizza delivery in Nashville or stop by 2316 West End Avenue for carryout to order the best pizza in Nashville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2316 West End Avenue, Nashville, TN
37203, United States

Hours

Reviews

2.6
499 reviews
5 stars
139
4 stars
48
3 stars
35
2 stars
27
1 star
250

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive communication.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and billing problems, leading to frustration and dissatisfaction.

Food Quality

While some customers praised the pizza quality, others experienced issues with cold, overcooked, or improperly made pizzas.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including employees not wearing gloves and a dirty environment.

Delivery Issues

A significant number of customers faced problems with delivery, including late arrivals, wrong deliveries, and lack of communication.
  • AA
    arianna akins
    Jan 31, 2026
    1.0
    I called Papa John’s and went through the entire ordering process, only to be told at the end that my card was invalid. That was frustrating, but I initially brushed it off. I checked my bank account a few minutes later and saw that my card had been charged 7 times, totaling almost $500. I immediately called back to report the issue, and no one seemed willing to take my concern seriously or offer real help. The lack of urgency and care made an already stressful situation even worse. This is a serious billing issue, and I expected much better customer service. I will be very cautious about ordering again after this experience.
  • KA
    Kym Atkins
    Jan 24, 2026
    5.0
    Today I visited this location for a carry out order. My food was fresh and delicious. Thank you Tina, Eddie, and Francis for making sure that my order was fresh, hot, and amazing.
  • MM
    Mike McAdams
    Dec 9, 2025
    5.0
    Was really good very affordable. I’m from Austin Texas and papa John’s in Austin m not a fan. Here in Nashville it was really good. Will be back.
  • SS
    Shanice
    Nov 25, 2025
    5.0
    Best pizza in Nashville
  • SJ
    Shelby Jene
    Oct 18, 2025
    1.0
    So frustrated with this place. I was starving last night. It said they closed at 2 but I figured I’d ask if they could deliever anyway. I put in my order PAID and waited until 2 when I realized I was not getting my pizza. Would give 0 stars if possible. Do not order here. I wish I would have looked at the reviews.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Nashville?

Delivery is available from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Can I order food for takeout at Papa Johns Pizza?

Yes, takeout is available daily from 10:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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