Brand Certified
Papa Johns Pizza
3.2(277 reviews)
Certified by Papa Johns Pizza • Mar 01, 2026
Business Details
5728 Charlotte Pike, Nashville, TN
37209, United States
Certified by Papa Johns Pizza • Mar 01, 2026
(615) 352-6699
Certified by Papa Johns Pizza • Mar 01, 2026
https://locations.papajohns.com/united-states/tn/37209/nashville/5728-charlotte-pike?utm_source=gmb&utm_medium=organic
Certified by Papa Johns Pizza • Mar 01, 2026
About
Certified by Papa Johns Pizza • Mar 01, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Nashville, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Nashville pizza for any occasion. Call us for pizza delivery in Nashville or stop by 5728 Charlotte Pike for carryout to order the best pizza in Nashville, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Mar 01, 2026
Hours
Certified by Papa Johns Pizza • Mar 01, 2026
Reviews
3.2
277 reviews
5 stars
114
4 stars
28
3 stars
27
2 stars
13
1 star
95
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, such as missing toppings and incorrect items being delivered.
Cleanliness Concerns
Several customers noted unsanitary conditions and lack of proper hygiene practices among staff.
Mixed Food Quality
While some customers enjoyed the pizza, many expressed disappointment with the quality, including cold or poorly made pizzas.
- JTjackie tomlinsonFeb 7, 20261.0This place is horrible as far as service, polite, friendliness, food preparation in a timely manner(they talking about several hours on Feb. 6, 2026) I sat in the drive-thru for almost a hour this evening waiting on 2 DoorDash orders one lady came & got the names but never came back SMH…..so about 15-20 mins later a gentleman came & asked for name(s) so gave them to him & went & checked came back & said very rudely “it’s gonna be awhile” never gave me a timeframe or anything just slammed the window in my face…..I was like really so I honked my horn several times while every employee in there never acknowledged me nor did they turn there heads my way and mind you was answering the phone and looking at there computer screen right by the drive-thru window. I know they were understaffed but I’ve been in customer service for most of my life with the jobs I’ve had and we’ve been slammed and not one time was I or my coworkers rude or ignored our customers we just explained to them what was going on and asked to please be patient with we’re behind & short staffed & they always understood but these folks couldn’t even tell you what was going on just rude & frustrated and acted like it was problem getting a pizza….heck Doordash’s customer support called and the gentleman who came to the window asking who I had he hung up on her I mean come on if you don’t like your job and can’t handle the heat than keep it movin but it’s making the business suffer in the meantime!!! And it wasn’t just him either it was pretty much all of them I feel they all need to be trained again and this time right cause there people skills are horrible!!!!
- AAA A AJan 23, 20261.0Uber Eats pickup is taking a very long time
- BJBella JohnsonJan 15, 20261.0No menu visible poor customer service
- EWEthan WilliamsDec 30, 20251.0Ordered the salted Carmel brownie, gave me double chocolate.
- AEAri EschtruthNov 3, 20252.0They only had one person working on a Monday night at 7pm
Brand Certified Facts from Papa Johns Pizza
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Certified March 01, 2026Yext Knowledge Graph
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