Panera Bread

Reviews

• DD

  Doneisha

  Nov 14, 2025
  1.0
  I stopped by to order food, but after standing there for some time with no service I just walked up to the women standing there having an inappropriate conversation. I tried to order with them, but they completely disregarded me and I was directed to use the kiosk. I didn’t get their names but they were definitely older ladies with short hair and after they rudely dismissed me I just left altogether.
• CD

  Cheryl Dabbs

  Sep 3, 2025
  1.0
  The bread on the sandwich was as hard as a rock, so was the cinnamon roll. Overpriced and disappointing.
• DK

  Debbie Kauffman

  Aug 3, 2025
  5.0
  My experience was very pleasant with great food and wonderful staff! My daughter has a chronic health issue and we’ve been in the hospital a lot this year. Their soup helps her and they’ve been wonderful to us each and every time!
• LA

  Lauren Allen

  Jun 29, 2025
  5.0
  Had the best experience at this Panera! After an item was left out of my order, a staff member (assuming he was the manager), brought the missing part to the ER, with an added cookie! 10/10 service and went above and beyond.
• AA

  Adam

  Jan 7, 2023
  1.0
  So, as others have mentioned, this Panera is located inside a pediatric ER. My significant other didn’t realize that when she placed an online order, but I discovered it when I went to pick it up. It was a bit of a trek to go from the parking lot up to the location but nothing too taxing, plus the atrium nearby was a nice place to sit and wait. About that wait though - it was extensive; nearly a half hour, not including the time it took to drive over to the place and walk from the car. Here’s the other thing though - this was my first time at this location, and honestly my first time at a Panera in general. When I walked in it was like a mosh pit: people crammed everywhere, no discernible line, and nothing about how to grab a pickup order. Between having to walk through an ER and the utter chaos that I encountered in the store, I was seriously confused. I went over to what appeared to be an open kitchen, with a couple of people making sandwiches and stuff, and I figured rather than wait on a long and almost impossible to detect line to get to the counter, I’d politely ask where I should look for a pickup order. The response was unbelievably rude and condescending, and along the lines of, “sir I have 25 orders to deal with now, it’ll be ready at some point”. Not what I asked! Also, and this is the most important thing really - I’m in a damn children’s hospital. You don’t know why I’m there. In fact, odds are if you ARE there you’re not having a great day (for reasons that generally, in most cases, are far more dire and go far beyond this specific "I'm part of a childless couple who accidentally placed an online order here and had to walk a lot” reason, too). Maybe some kindness to the clientele would be nice, not just in general but especially considering the setting. Bad experience all around, and a terrible introduction to Panera.

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