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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Nashville is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported poor service, including incorrect orders, lack of attention from staff, and long wait times.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, missing ingredients, and unsatisfactory portion sizes.
Cleanliness
Several reviews highlighted the restaurant's cleanliness issues, with reports of dirty tables, floors, and even pest sightings.
Customer Experience
Despite some positive interactions, many customers expressed frustration with the overall experience, citing rude staff and lack of professionalism.
Pricing Concerns
Customers noted that prices seemed high for the quality and portion sizes received, leading to dissatisfaction.
CK
Caroline Kerr
4 days ago
3.0
I ordered two Fuji apple salads and there were no Fuji apples on either salad :( I wish they would have told me before I ordered because I would have gotten something else.
SP
Sherrie Storey Dramagirlbooks (Writer & Film Producer)
Nov 15, 2025
4.0
Self order station, ordered chili. Comes with bread. Decent service AFTER self-paying. Desserts look good. However, looks like they were sitting under the heatlamp all day. Bread was cold and hard. Nice clean eating area. Customers were friendly. Free parking next to movie theater. Prices were reasonable.
IC
Inmar Campos
Nov 8, 2025
5.0
My experience was lovely! There was this lovely young man named Raymond who was very helpful, i think he deserves a raise.
JT
Jeremiah Tribue
Nov 8, 2025
5.0
Visited on 11/8/25 and had a lovely experience with the cooks and their manager Raymond! Made great conversation and the food was delicious.
CM
Candice Mills
Nov 4, 2025
1.0
I have the sips club but was informed this is a test marketing site. The refreshers they are testing are NOT included in the sips club! I was informed I could only get $2 off a refresher frisca where as the original energy lemonade is what made me purchase the sips club rewards to begin with! So what's the point in being a sips club rewards member if the drinks i drink are no longer part of it? Panera why was there no communication of this change?
Extremely disappointed in this specific change and location.
Also noted they had two loaves of burnt bread displayed for sale and I walked back inside to take a picture just to show you!