CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Nashville is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported issues with missing items or incorrect orders, indicating a consistent problem with order fulfillment.
Customer Service
While some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of professionalism.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the location, with reports of dirty conditions and even pest sightings.
Food Quality
Customers had mixed experiences with food quality, with some enjoying their meals while others reported issues like cold food, missing ingredients, and poor portion sizes.
Pricing Concerns
Some customers felt that the prices were too high for the quality and portion sizes of the food received.
NY
Nathan Yocum
Feb 25, 2026
2.0
I don’t know how this location stays open. Every time they seal my to-go order and mark off that everything is in the back. And EVERY single time I get home with multiple items missing. Ordered a small meal again tonight, figuring the smaller it is, the less they can get wrong… nope, got no dressing, no cookie, no fruit cup. I was missing more items than were in the bag.
Showing frustration here as this isn’t the second or third time we’ve reported this. It’s the fourth. The food is great otherwise, and the location itself is somewhat clean and not too busy.
KB
Kayah Baxter
Jan 31, 2026
5.0
Asked bro for extra hummus, bro gave us extra hummus 🥹😭🙏🏾🤭🎀💖
Plus the guy at the counter was really nice but also nonchalant ts idk I just like them I'll be coming back
NR
Nayibi Rosero
Jan 13, 2026
5.0
Good coffee, great sandwiches, good soups, excellent prices.
MD
Mbali D
Dec 23, 2025
5.0
Ray recommended a great sandwich , I love this chicken avocado sandwich. He was super friendly with great customer service. I will be back !
JH
James Hermon
Dec 9, 2025
1.0
Location was busy during lunch as you would expect, it was hard to find a table . But thats not really what peeved me ,it was the decorum of the employee running the register and the manager as well .... very low class . I was about to purchase our food and she informed me we needed a code for the restroom without even giving me the chance to order ... My wife is disabled and was waiting for them to decide whether or not to give us the code for their restroom while we were in the midst of ordering food . I think honestly and truly if you are disabled and thinking about stopping there , I would strongly discourage you from it . Truly felt very unappreciated as a customer . Do better Panera, do better