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McDonald's

3.2
(2459 reviews)

Business Details

2700 West End Ave, Nashville, TN
37203, United States
(615) 327-3755
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2700 West End Ave, Nashville, TN
37203, United States

Hours

Reviews

3.2
2,459 reviews
5 stars
743
4 stars
452
3 stars
395
2 stars
244
1 star
625

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and inattentive.

Food Quality

Many customers reported issues with food quality, including cold, undercooked, or incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with reports of unsanitary conditions in the dining area and bathrooms.

Safety Concerns

A significant number of reviews mentioned a strong presence of homeless individuals around the location, leading to feelings of discomfort and safety concerns.

Service Speed

Customers consistently complained about slow service, with long wait times for both drive-thru and in-store orders.
  • TS
    Tyler Smith
    3 days ago
    1.0
    Waited in the drive thru line for well over 15 minutes while it wasn’t even rush hour. Terrible
  • NS
    nick scott
    5 days ago
    1.0
    Homeless people lined up to beg for food money and cigarettes. We didnt even stay to eat we had to get out of there fast..
  • JJ
    John
    Feb 19, 2026
    1.0
    Locks on the bathroom, and the hand sanitizer stations around the lobby were empty. Would've liked to get the bathroom code but there was't an employee at the counter. I had just driven into Nashville for work and needed to use the bathroom before I ordered. I left and went and ate somewhere else.
  • TH
    Terrance Holloway
    Feb 8, 2026
    1.0
    Stood at the counter for more than three minutes, and nobody even looked at me. I was waiting to order. I turned around and walked out. There is no customer service here.
  • TF
    Tyler Ferguson
    Jan 29, 2026
    1.0
    What's more to Mclove than homeless sleeping on the seats locked bathrooms to keep them from shooting up in there and absolutely zero customers service stood at the register for 7 minutes before someone helped me he put my order in wrong caught it on the screen and he fixed it then he said there was a orange juice already in the system that he'd need a manger to remove so he walked off to find them another girl walked up changed the orange juice and got my order right only to get it several minutes later and only get the sandwich and drink no fries or dipping sauces like I asked when I say this was the worse McDonald's I've been to I mean it

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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