McDonald's

3.6
1293 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
154 McGavock Pike, Nashville, TN
37214, United States

Hours

Reviews

3.6
1,293 reviews
5 stars
495
4 stars
279
3 stars
241
2 stars
89
1 star
189

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor customer service, including rude staff and long wait times.

Food Quality

Food quality was inconsistent, with some customers receiving cold or stale items, while others praised the freshness.

Cleanliness

The cleanliness of the location varied, with some reviews noting clean bathrooms and dining areas, while others reported unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Management Issues

Several reviews highlighted problems with management, including rudeness and lack of effective customer service.
  • KK
    Kanisha Kimble
    1 day ago
    5.0
    5 STARS
  • SW
    Sherry Walker
    Nov 6, 2025
    1.0
    Update: I was asked to give feedback on their website. I tried. I am required to enter a store number. I did not receive a physical receipt. The receipt in my app does not show a store number. The website locations does not show a store number. I called the phone number twice and there was no answer. I am unable to give feedback without the store number, even though I have the address. Original review: I ordered through the app with drive thru option, got my code, they couldnt find it. My app changed as I was showing them and told me to pick a table. There is a bug somewhere. I could not eat my mccrispy chicken biscuit. I know chicken is stringy but I am almost certain this chicken really had some type of string in it. I could not pull it apart without some major strength behind it. When I tried to bite into it, I could not. It was so rubbery and stringy. I never got one bite in. Oh and the biscuit was burnt, a very very dark brown and tough also. I give up giving chances. I received a pretty raw Quarter punder with cheese during their ecoli issue. Someone from corporate asked me to send my pictures, only thing the email name was from a no reply address. Sent them anyway and no response since. Going 10 mins out of my way next time to Hardees. I dont eat out alot anymore but food like this says dont come back. I am not loving it nor my wasted money.
  • LH
    Laura Hector
    Oct 20, 2025
    4.0
    Exactly what you'd expect quick food to go, you have to love a McDonalds every now and then real convenient.
  • DR
    Donald Robertson
    Aug 2, 2025
    4.0
    McDonald's is McDonald's, the bathroom was very, very clean👍🏾👍🏾👍🏾
  • ES
    Elizabeth Snellings
    Jul 29, 2025
    1.0
    Today I ordered a Spicy Chicken Deluxe combo and a Snack wrap combo thru drive thru. Fries were hot. However, the chicken sandwich was rubbery and the bun was stale.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 154 McGavock Pike, Nashville?

McDonald's is open daily from 5:00 AM. Closing hours are 11:00 PM Monday to Wednesday and Sunday, and midnight from Thursday to Saturday.

When is the drive-through open at this McDonald's location?

The drive-through operates from 5:00 AM daily, closing at 11:00 PM Monday to Wednesday and Sunday, and midnight from Thursday to Saturday.