Krispy Kreme

4.1
1755 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Nashville.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
408 Thompson Lane, Nashville, TN
37211, United States

Hours

Reviews

4.1
1,755 reviews
5 stars
1,057
4 stars
279
3 stars
132
2 stars
76
1 star
211

What are people saying?

AI-generated from recent customer reviews

Product Quality

Customers expressed mixed feelings about the freshness and quality of donuts, with some praising them when fresh, while others reported receiving stale or incorrect orders.

Customer Service

Feedback highlighted a range of customer service experiences, with some employees being friendly and helpful, while others were described as rude or dismissive.

Pricing Concerns

Several reviews mentioned that the prices for donuts were considered high, leading to dissatisfaction among some customers.

Operational Issues

Customers reported issues with the store's hours and order accuracy, including being turned away before closing time and receiving incorrect or incomplete orders.
  • EA
    Elizabeth Arnold
    2 days ago
    1.0
    I was very disappointed. I went inside and no one even greeted myself or anyone else that walked in. I had decided to leave, and wondered what would happen if I went through the drive thru, I was served so fast, and got half a dozen donuts, and paid almost what it would have cost for a dozen, way too high of a price for sure. To top it off, they were stone cold and hard. I was so mad I didn't even turn around to go back and have them fix it, especially since their customer service was atrocious. I don't think I'll ever be going back. I grew up going to this location since I was a little girl, and I have watched it change over the years. Never in my life did I think it would get this bad.
  • LA
    Lisa Archer
    Dec 27, 2025
    5.0
    We stopped atkrispy creme in the way to taking our daughter to the airport...we happened to arrive when the "hot" sign was on in the morning. We got to watch the donuts coming through in the belt, and the server gave us each a piping hot free glazed donut! The ones we purchased were fresh and excellent. The staff was super friendly! The retro vibes are awesome! This ones the real deal :)
  • JR
    Jordynn Ridner
    Dec 19, 2025
    5.0
    The donuts were so good they were very fresh, and the employee Tony was super nice he knows what to do
  • BB
    Breanna
    Dec 18, 2025
    1.0
    I ordered a regular glazed, a biscoff, and a cinnamon roll. Didn't get the cinnamon roll. Idk what that is, but it's hard as a rock and tastes like chalk. So is the biscoff one. Absolutely inedible. For $12, you could at least give me something that was made this week, if you’re not going to give me what I paid for.
  • KC
    Kevin Clay
    Dec 11, 2025
    1.0
    We went in to use a gift card and coupons and ended up leaving with 2 dozen donuts and a $30 bill. The donuts were just regular style no special donuts and they told us that they couldn't get THEIR COUPONS to work. I'm pretty confident they should have overridden the register and gave us the discount, but no!!

Frequently Asked Questions About Krispy Kreme

What are the operating hours of Krispy Kreme Nashville?

Krispy Kreme Nashville is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.

When are Krispy Kreme's Hot Light Hours for free Original Glazed® Doughnuts?

Hot Light Hours are from 7-9 AM and 5-7 PM when customers can get a free Original Glazed® Doughnut fresh off the line.