Jimmy John's

3.0
240 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2302 Elliston Place, Nashville, TN
37203, United States

Hours

Reviews

3.0
240 reviews
5 stars
93
4 stars
22
3 stars
11
2 stars
14
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional staff, with several experiences of being ignored or treated poorly.

Delivery Issues

Numerous complaints about slow delivery times, incorrect orders, and difficulty reaching the store by phone.

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others reported stale bread and incorrect ingredients.

Cleanliness

Several customers noted unsanitary conditions in the store, including dirty floors and lack of hair nets.

Value for Money

Customers expressed dissatisfaction with pricing, feeling that the sandwiches were overpriced for the quality received.
  • TK
    Tierra Kinden
    Dec 15, 2025
    5.0
    first time trying jimmy johns, the people working were super friendly and helped me to pick to right Sandwhich, I’m a super picky eater and they were super nice and helpful!
  • CW
    Christian Waldrum
    Sep 11, 2025
    5.0
    I love coming here to get lunch the staff are always very welcoming and my food is always perfect
  • NW
    Nini White
    Aug 21, 2025
    1.0
    The bread was so soggy the sandwich wasn’t edible.
  • GM
    Genee McRath
    Mar 22, 2022
    1.0
    I ordered a #6 on sliced wheat, went in to pick up the online order. I have ordered from many different Jimmy Johns and it very hard to get a Veggie wrong. There was meat on the sandwich. I called to inform them of the error, at this time I am back at work and can not leave to go correct their mistake. I am 2 miles from the store approx. an 8 min drive, I was given multi reason as to why they couldn't deliver. They can remake the sandwich however I could not go get it, the answer was I could have someone come pick it up for me , or give a credit . As I stated I have no lunch and would like to eat, I then asked if she could give me the regional manager information or her boss, I was put on hold and then she stated that I could give her my info, I asked for an email for her boss now she said she wouldn't give me his number but I only asked for a name. Now what's odd is the first person I spoke with was very apologetic and even said if she had a car she would bring the food, I asked for her manager and she said if you can hold I will get him (which she gave his name) I asked is he in the store she said yes hold one sec. Now I believe the manager or owner was there but decided to put me off to someone else horrible customer service. I will never ever spend a cent at this store their customer service was horrible and their solution was lets say not a solution. Yes supply and demand has this location in a great spot that they will continue to have customers because of the location, but service is much more important and you all should look into some customer service training.
  • LB
    Lisa Bencaz
    Dec 6, 2020
    5.0
    Always right with the sandwiches and always polite