Feedback on staff is mixed; while many customers praised friendly and helpful service, others reported rude interactions and poor handling of complaints.
Order Accuracy
Several customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Most reviews highlighted the freshness and taste of the sandwiches, with particular praise for the bread and overall quality.
Speed of Service
While many customers appreciated the fast service, there were complaints about delays in delivery and order readiness.
DD
drikard
Feb 18, 2026
2.0
Don’t get me wrong if Jimmy John’s makes the sandwich right then it’s a pretty good sandwich, however, too many times Jimmy John’s now has forgotten something I asked for: for instance, onions or Jimmy peppers and without those the sandwich does not have much flavor. With places like Jersey Mike’s, who always gets the food right I might stop going to Jimmy John’s. Just goes to show no matter how good the food is if you make it poorly or forget something that ruins the whole experience and makes me want to go elsewhere
BW
Brionna Wilson
Feb 4, 2026
5.0
Patrick made the best club lulu I’ve had at a Jimmy John’s! Customer service 10/10
LR
Lee Roberts
Oct 3, 2025
5.0
Got my sandwiches to go. I had the Turkey Tom and chips! Friendly customer service too. Had my order promptly.
HL
Hailey Lockhart
Sep 17, 2025
5.0
Had my online order all ready with nothing left out as soon as I got there. Delicious. Definitely my favorite place to get a sub. Try the Italian night club toasted. So good.