Brand Certified
Five Guys
4.3(868 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
2018 West End Ave., Nashville, TN
37203, United States
Certified by Five Guys • Feb 22, 2026
(615) 320-3678
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/2018-west-end-ave
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2018 West End Ave. in Nashville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.3
868 reviews
5 stars
549
4 stars
179
3 stars
61
2 stars
26
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff friendliness is mixed; while many customers praised the staff for being friendly and helpful, others reported rude behavior and discrimination.
Food Quality
The burgers and fries received high praise for taste and freshness, but there were complaints about incorrect orders and cold food.
Cleanliness
The restaurant is frequently noted for its cleanliness, with several customers appreciating the sanitary conditions.
Service Speed
Customers expressed frustration with slow service times, particularly during less busy periods.
Pricing
Many reviews mentioned that the prices are considered high for fast food, with some customers feeling the value does not match the cost.
- TTTed Zervoulakos (Teddybonez)Feb 11, 20261.0they stopped adding the fries. Trash company now.
- SBScott BiancoJan 31, 20262.0I've been to many five guys around the country. This was my worst experience. The manager is trying to do her best but the staff is clueless. Our entire order was gluten free celiac. Even though the manager instructed the workers to stop wash their hands, change their gloves to make the order they forgot could not do it. Also, they used a dirty counter and had to remake everything. Finally, the person cooking the burgers made hockey pucks and he doesn't change his gloves uses his gloves to do the buns and the cheese reaching into the cheese bin with the gluten contaminated gloves over and over and over again. When we got back to the hotel my meal was not edible but I couldn't be bothered. Going back out in the cold to complain. I just will not go back there again.
- SSSal SalvatierraJan 14, 20265.0The beat crew!
- CBCandi BullockDec 26, 20255.0Great burgers fries are cooked just right
- DSDoug ShelburneDec 18, 20251.0Why does it take 25 minutes to get a hamburger and a french fry at your place? Do you guys understand the concept of the word fast food? Sometimes it takes longer than that.???
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Where is this Five Guys location situated?
This Five Guys is located at 2018 West End Ave., Nashville, TN 37203, USA.
What are the operating hours for this Five Guys?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
Can I order delivery from this Five Guys?
Yes, delivery is available daily from 10:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/nashville-west-end/menu.
What payment options are accepted at this Five Guys?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys offer gluten-free options?
Some options are available without buns, wraps, or bowls. However, buns, hot dogs (Canada only), certain sauces, and condiments contain gluten. Cross-contamination risk exists. Please check the allergen chart for details.
How can I customize my burger or milkshake at Five Guys?
Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your cravings.
Is there wheelchair access and child-friendly amenities at this Five Guys?
Yes, this location has wheelchair accessible entrance and restroom, high chairs, and welcomes children.
Which nearby places can I visit before or after dining at Five Guys West End?
You can visit adjacent spots like Sun Tan City for tanning services, Jason's Deli for deli sandwiches, or the historic 2010 West End building nearby. After your meal, consider checking out Poindexter Coffee for a coffee or The Dog of Nashville bar for drinks.
How can nearby places help me access Five Guys at West End?
If you're visiting or commuting, nearby places such as T-Mobile, Dollar General, or the Stevenson Center campus building can serve as landmarks to locate Five Guys easily at 2018 West End Ave.
Brand Certified Facts from Five Guys
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