Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2018 West End Ave. in Nashville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
859 reviews
5 stars
545
4 stars
179
3 stars
60
2 stars
25
1 star
50
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Customers consistently praised the cleanliness of the restaurant and restrooms.
Customer Service
Feedback on customer service was mixed; while some staff were described as friendly and welcoming, others were reported as rude and dismissive.
Food Quality
The quality of food received varied; many enjoyed the burgers and fries, but there were complaints about incorrect orders and food being served cold.
Pricing
Several customers felt that the prices were high for the quality of food received, with some stating they could find better options elsewhere.
Overall Experience
While many had positive experiences, there were notable instances of dissatisfaction that led some customers to vow not to return.
- TMTequilla MillerOct 29, 20255.0Food always great! Anytime you walk into a restroom and it smells like bleach, it makes me appreciate the place just a little more. Thank you for being clean and having great service!
- LBLuke BalmerOct 26, 20255.0Jamir was super great and brightened my day with his customer service!
- MBmisun BeardOct 12, 20251.0I usually don’t like leaving bad reviews, but I felt the owner really needs to know about this. Especially if you’re not Black, please take note before eating here. I’m Asian. When I came in, there wasn’t a single customer, so it wasn’t busy at all. Yet none of the staff greeted me — they all just stared at me. My order took forever, and they didn’t say a single word while taking it. I accidentally forgot to mention a burger topping, but they didn’t bother to ask or check. After I finished ordering, I said “thank you,” but there was no response. While I was eating, several new customers came in — all of them were Black — and the staff greeted them warmly. I hate to think this way, but every employee there was Black, and they only greeted and smiled at Black customers. I honestly felt discriminated against because of my race. It was an extremely unpleasant experience. Not all Black people are like that, of course, but most of the ones here showed terrible manners. I will never come back to this place again.
- BHBecky HauderOct 11, 20255.0We are staying for the night close by and the staff was so nice and fun! The whole environment was welcoming. The restaurant was so clean and the food was amazing! Congrats to the management and all the staff.
- RRRSep 30, 20251.0Incredibly rude & impossibly slow staff they could care less about your experience
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Where is this Five Guys location situated?
This Five Guys is located at 2018 West End Ave., Nashville, TN 37203, USA.
What are the operating hours for this Five Guys?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
Can I order delivery from this Five Guys?
Yes, delivery is available daily from 10:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/nashville-west-end/menu.
What payment options are accepted at this Five Guys?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys offer gluten-free options?
Some options are available without buns, wraps, or bowls. However, buns, hot dogs (Canada only), certain sauces, and condiments contain gluten. Cross-contamination risk exists. Please check the allergen chart for details.
How can I customize my burger or milkshake at Five Guys?
Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your cravings.
Is there wheelchair access and child-friendly amenities at this Five Guys?
Yes, this location has wheelchair accessible entrance and restroom, high chairs, and welcomes children.
Which nearby places can I visit before or after dining at Five Guys West End?
You can visit adjacent spots like Sun Tan City for tanning services, Jason's Deli for deli sandwiches, or the historic 2010 West End building nearby. After your meal, consider checking out Poindexter Coffee for a coffee or The Dog of Nashville bar for drinks.
How can nearby places help me access Five Guys at West End?
If you're visiting or commuting, nearby places such as T-Mobile, Dollar General, or the Stevenson Center campus building can serve as landmarks to locate Five Guys easily at 2018 West End Ave.