Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- Accepts reservationsNot available
- Requires appointmentNot available
Location
Hours
Reviews
4.5
243 reviews
5 stars
190
4 stars
25
3 stars
9
2 stars
5
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of individual employees providing excellent service.
Coffee Quality
Feedback on coffee quality was mixed; while many enjoyed the drinks, some found them disappointing or not up to expectations.
Order Efficiency
Several reviews highlighted issues with slow service and disorganization, particularly during peak times, affecting the overall experience.
Atmosphere
Customers appreciated the welcoming atmosphere and the cheerful demeanor of the staff, contributing to a positive experience.
Mobile Ordering
There were complaints about the mobile ordering system, with some customers experiencing long waits despite ordering ahead.
- JCJack Culbertson6 days ago1.0Stuck in the lineup for over 25 min for a cup of coffee. This is by far the slowest drive through coffee shop anywhere. If you are not in a hurry and have all day to wait then go for it.
- ZLZoey .LNov 13, 20255.0Great little drive through location! Our order of 6 different drinks were made super fast and tastes amazing! Will definitely be back!
- BSBrayton SampsonNov 11, 20255.0Stopped on our way home, super service and they were all very friendly. Will be stopping again next time
- DGDaKota GardnerNov 9, 20255.0We are visiting from out of town and this was our first visit. The employees were great, prices were AMAZING compared to just a few hours away at our normal fav coffee shop & the coffee and sliders were 🤌🤌🤌 10/10 experience we will be back next time.
- RARachel AnnOct 11, 20251.0New staff is clueless and customer service has gone way downhill. We’ve been coming to this location since it opened, typically 3+ times a week. The last few months have been awful but today was such a negative experience I won’t be coming back. I always mobile order ahead of time. Usually there’s still a bit of a wait but the staff is friendly and the atmosphere makes up for it. My order was supposed to be ready at 9:55. There were maybe 5 or 6 cars ahead of me - all of which had already ordered with the exception of 1. I told the girl taking orders I had a mobile order and she was super sweet. Fast forward half an hour I finally pull up to the window and am met with blank stares from 2 girls. No greeting, no “what’s your name/what was your order.” Just staring me dead in the eye in silence. Finally a third girl from behind them shouts “ask for her name” while she continues to just stare at the screen and then back at me. Girl in the back shouts again “ASK IF ITS FOR ____” instead of just asking for my name herself as if I’m not 3 feet away from her. Finally the girl at the window picks up a drink and starts telling the other 2 girls that something says not paid (I mobile ordered and paid ahead of time) as she blankly stares and holds out my drink. Finally I just said “is that for ____?” And she says “yeah” (the only thing she said to me the entire time) doesn’t say have a nice day or anything, just keeps looking at the screen and talking about something unpaid to the other girls. Finally I bluntly asked “am I good or do I need to pay for something?!” As these THREE girls are completely ignoring me to my face and she starts rambling about how it was for another order and they got mixed up. No apology, no pleasantries and nothing. I don’t know if it’s poor training or just lack of social skills because they’re so young but everyone today sucked minus the girl taking orders in the line. Also - what is the point of mobile ordering when you just make people wait in the same car or window line just to tell you they’ve arrived? Last week my husband waited so long to get our drinks that all of the ice in his was completely melted.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What types of drinks does Dutch Bros Coffee offer?
Dutch Bros Coffee offers a wide range of drinks including killer coffees, epic drinks, classic espresso drinks like mocha, latte, and breve, decaffeinated espresso options, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, Lemonades, and kid-friendly beverages like Not-so-Hots®, Sparkling Sodas, Dutch Shakes, and Smoothies.
What sugar-free flavor options are available at Dutch Bros Coffee?
Sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, seasonal peppermint, coconut, raspberry, peach, and strawberry.
Does Dutch Bros Coffee offer caffeine-free drinks?
Yes, caffeine-free options include handcrafted decaffeinated espresso drinks, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades.
What payment methods are accepted at Dutch Bros Coffee?
Dutch Bros accepts cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Some locations may accept personal checks; check locally.
Can I order ahead or use curbside pickup at Dutch Bros Coffee?
Dutch Bros Coffee offers curbside pickup but does not offer delivery. Currently, ordering ahead with customizations might be limited; it's recommended to order in person for special requests.
What are the operating hours for the Dutch Bros Coffee at 2381 Elm Hill Pike?
The shop is open from 5:00 AM to 10:00 PM Sunday through Thursday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee have a drive-thru at this location?
Yes, this Dutch Bros Coffee location has a drive-through service available.
Are there any nearby hotels to Dutch Bros Coffee at 2381 Elm Hill Pike for travelers?
Yes, several hotels are nearby including Extended Stay America - Nashville - Airport - Music City, Baymont by Wyndham Nashville, Hampton Inn, and Courtyard by Marriott Nashville Airport, making it convenient for travelers to grab coffee during their stay.
What local dining options are near Dutch Bros Coffee if I want a meal before or after my coffee?
Nearby dining options include Jack in the Box for fast food and Waffle House for breakfast and brunch, giving you convenient meal choices around Dutch Bros Coffee.
Are there any entertainment or cultural attractions near Dutch Bros Coffee at 2381 Elm Hill Pike?
Yes, the Parthenon, an arts and entertainment venue, and the Downtown Nashville & Johnny Cash Museum are nearby, perfect spots to visit before or after enjoying your coffee.