Dunkin'

2.5
113 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Nashville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
191 Burkitt Commons Ave, Nashville, TN
37013, United States

Hours

Reviews

2.5
113 reviews
5 stars
31
4 stars
6
3 stars
6
2 stars
12
1 star
58
  • CC
    Chris
    Nov 8, 2025
    1.0
    Avoid this location at all cost. The drive thru on the weekends wraps around the building. We went today and waited 30minutes for 2 drinks that were sitting there sweating in the sun. We had them remade and they never even apologized or said I am sorry. It is clear they are drastically understaffed at this location and don't give a shit
  • DW
    David Wright
    Nov 8, 2025
    1.0
    No reason this location should have a rating higher than 1 out of 5. Just waited 25 minutes in the drive thru with 4 cars ahead of me. They were out of their most commonly purchased donuts by 9 am on a saturday. Previous reviews have said it all. Understaffed. Woefully mismanaged. Just goes to show that the brand brings all of the business and the local management does its best to wreck the product yet still walks away profitable.
  • AC
    Amber Chavarria
    Nov 5, 2025
    1.0
    not sure what’s going on with the staff at this location but it seems there’s a whole new team every few weeks. can’t tell you the last time i got something from this location and it was made correctly. probably an issue with management if i had to guess because everyone here seems miserable.
  • KD
    Kristy D
    Nov 2, 2025
    1.0
    First time going to this dunkin. Worst experience ever. Don’t even bother coming. They need to acknowledge there reviews and think about hiring people who have 10/10 experience in customer service. I know plenty of people who would love a job right now. They’re not even trying. This place took 20 minutes and when we received our drinks the girl was very rude, no commentary, just said “here” and that was it. Once you’re in the drive thru there’s no backing out especially if there is people in front or behind you. It’s a very small drive thru so you’re basically stuck waiting. I don’t understand. But yea don’t even bother stopping here especially if you don’t have 20-30 minutes to spare in a drive thru to receive your drinks.
  • KC
    Kelly C
    Oct 26, 2025
    1.0
    Always grossly under staffed on weekends. It is not the employees fault, they are in the weeds all morning and it’s just not a great work environment when customers are always pissed simply because they are understaffed. I’m not sure if it’s because they cannot fill empty roles or if owners/management think they can operate on a skeleton crew all the time. I waited 40 minutes for a drink, munchkins and a toasted bagel. Again, not the employees fault, they should have more staff.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Nashville, TN?

Dunkin' is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 9:00 PM on Sundays.

Does Dunkin' offer delivery and pickup services at this location?

Yes, Dunkin' offers both curbside pickup and delivery services at this Nashville location.