Dunkin'

2.7
182 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Nashville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5101 Harding Rd, Nashville, TN
37205, United States

Hours

Reviews

2.7
182 reviews
5 stars
57
4 stars
17
3 stars
10
2 stars
12
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Staff Friendliness

While some reviews mentioned friendly staff, many highlighted a lack of care and professionalism among employees.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to frustration.

Cleanliness and Maintenance

Several reviews pointed out cleanliness issues, including dirty conditions and expired food.

Management Issues

Many customers expressed concerns about management, citing poor training, staffing shortages, and lack of accountability.
  • JJ
    Justin
    Dec 24, 2025
    5.0
    Extremely friendly staff.
  • II
    info
    Dec 5, 2025
    2.0
    Terrible service, staff all don't care. Can't find orders when they are made with the app and tell you that like it's your problem and you're fault. I waited 90 minutes and they still couldn't find it.
  • DM
    Daria Moran
    Dec 2, 2025
    1.0
    They stole my money. I placed an order through the app and arrived to pick it up at 8 PM. However, all the lights were off and the doors were locked, even though their posted hours are 8:30. They closed early and didn't make my order, but kept my money anyway. I have been calling their store, but no one answers the phone. I have tried calling Dunkin corporate customer service, but they put you on hold for 20 minutes then hang up. I tried emailing, but they don't respond there either. I don't live in Nashville, so I am unable to physically go back to the store. Guess I will have to report the theft to my credit card company and try to claw the money back that way.
  • SL
    sully lemmons
    Nov 30, 2025
    1.0
    Slowest service of any fast food chain.
  • BB
    Brandon Bembenek
    Nov 25, 2025
    1.0
    CHECK YOUR RECEIPTS!* Earlier this month, I visited this Dunkin location. It was in the evening and the girl who rung me up through the drive through, D’Andre, decided to press a 20% tip without my knowledge. This was not an accident, and when I brought it up after receiving my receipt and seeing the extra tip, I was told by this employee that I saw her press it. This was not true. I contacted the corporate office and was told they will investigate it, but I encourage anyone who visits this location double-check their receipts after purchase. You may find that either this employer or another included an additional tip without your knowledge.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Nashville, TN?

Dunkin' in Nashville, TN is open Monday through Saturday from 5:00 AM to 9:00 PM, and Sunday from 6:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.