Brand Certified
Dunkin'
3.7(1209 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
847 Briley Pkwy, Nashville, TN
37217, United States
Certified by Dunkin' • Feb 22, 2026
(615) 270-1498
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Nashville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
1,209 reviews
5 stars
579
4 stars
220
3 stars
114
2 stars
69
1 star
227
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with the food quality.
Speed of Service
A significant number of reviews mentioned slow service, with long wait times both in-store and at the drive-thru.
Cleanliness
Several customers noted that the location was dirty, including unsanitary conditions in the bathrooms.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- MTMatt ThackstonFeb 19, 20261.0This morning I went to this Dunkin' to order breakfast for my wife and myself. I attempted to oder at one of the kiosks, and it failed. I then went to the counter and ordered, and when I tried to pay, that failed. After a lot of back and forth, the manager came out and said that their internet was out, so they couldn't accept card payments. Meanwhile, a woman experiencing homelessness that asked me if I could get her some iced water. I told her I would. However, the manager at this location would not give me a cup of ice water for her because "the cup costs $1.08." Even though their system was down and he couldn't accept my payment, he wouldn't give this woman any water. I will not be back to this location. Some of the employees were trying to be helpful, but the manager here was rude and showed no compassion at all for someone that needed his help. I'll be at Shipley's or Tim Horton's from now on.
- BCB CFeb 15, 20261.0One of the absolute worst experiences I’ve ever had at a Dunkin. Spent 25 minutes in the drive through with only 3 other cars in front of me the service was so slow. Only to get to the window and have the man hand me the wrong order TWICE, and proceed to be so rude and condescending after I politely try to tell him what my order was. Cutting me off, not letting me speak. I asked for a refund just forget the order and he rudely did it and threw my card back at me. Absolutely disgusting, if you can’t handle working at a Dunkin’ Donuts and speaking with human decency, you’re absolutely completely incompetent. A bunch of miserable workers who hate their job and take it out on the customers. Truly sickening. Do better
- MLM LopezFeb 11, 20265.0Went to Dunkin to get some coffee and the lady at the window was an absolute doll. Love her.
- ATAndrea TrullFeb 11, 20265.0The best Dunkin in Nashville! It was super clean and my drink was quickly made! I had placed my order about 3 mins before arriving and upon my arrival they promptly asked me my name and what I’m waiting for. Great customer service!
- BGBaylis GatlinJan 31, 20265.0Dunking has the best coffee period just wish they would improve on their food some!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Nashville, TN?
Dunkin' is open Monday to Saturday from 4:30 AM to 9:00 PM, and on Sunday from 6:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
This Dunkin' location offers delivery service and curbside pickup is not available.
What new holiday drinks are available at Dunkin' this season?
The holiday menu features the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Where can I order ahead from Dunkin' to enjoy a quick grab and go experience?
You can order ahead using the Dunkin' mobile app available for both iOS and Android, or order online through their website for fast pickup or drive-thru service.
What types of meals are served at this Dunkin' location?
Dunkin' serves breakfast, brunch, and lunch at this location.
What specialties can I find at this Dunkin' store?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I pay with debit or credit cards at Dunkin'?
Yes, this location accepts both debit and credit card payments.
What nearby places can I visit around the Dunkin' on Briley Pkwy?
Nearby you can visit Tha Caddy Shack for soul food, Jasper Liquor and Wine for groceries, and Dollar City for discount shopping.
Is there a laundromat near Dunkin' where I can do my laundry while enjoying coffee?
Yes, Amigo Coin Laundromat is nearby, so you can conveniently take care of laundry and grab a coffee at Dunkin'.
Are there any nearby restaurants to Dunkin' where I could have a meal before or after my coffee?
Yes, nearby restaurants include Sphinx Gyro and Mexican, Panda House (Chinese fast food), Mazatlan Mexican Restaurant, and Agave's Mexican Restaurant.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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