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Brand Certified

Chipotle Mexican Grill

2.3
(1039 reviews)

About

Mexican Restaurant
Chipotle MetroCenter Nashville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2032 Rosa L Parks Blvd, Nashville, TN
37228, United States

Hours

Reviews

2.3
1,039 reviews
5 stars
234
4 stars
83
3 stars
46
2 stars
81
1 star
595

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is frequently reported as dirty and poorly maintained, with unsanitary conditions noted by multiple customers.

Customer Service

Staff interactions are often described as rude and unhelpful, with many customers expressing frustration over poor service.

Food Quality

Customers consistently report issues with food quality, including stale ingredients, incorrect orders, and lack of key items.

Wait Times

Long wait times for both in-store and drive-thru orders are a common complaint, with many customers experiencing delays.

Management Issues

There are numerous mentions of poor management and lack of organization, leading to frequent stock shortages and chaotic service.
  • DD
    d0miniqu3
    3 days ago
    1.0
    This location needs to be shut down immediately. No way they have a passing score from the health department. Not changing gloves when touching the cash register and picking up lettuce with hands. They brought "fresh" brown rice that looked like slop. I will say the young lady was working as hard as she could filling the orders but the rest of her team was lacking. Choosing to continue chopping steak instead of bringing what she called for. Dried out veggies and things mixed into other food. This is disgusting and not a fair representation of chipotle. Please avoid this location. I have no doubt you will get food poisoning here just from the look of the place.
  • IM
    Isaiah MacMenami
    Feb 22, 2026
    5.0
    It’s messy and loud. Like the food. People yapping during lunch about office life and other DoorDash and Uber Eats drivers scurrying around the place, coming in staring at their phones and leaving carrying way too many orders.
  • TS
    Taya Senn
    Feb 17, 2026
    1.0
    Some of the rudest staff I have ever encountered honestly. There was not even a line and it was just our party of four and the guy yelled at my sister to hurry up and stop asking for “a little” of things and proceeded to slop massive portions on top of her bowl passive aggressively, so much in fact that the lid wouldn’t even fit on it. The cashier was rude as well and wouldn’t even acknowledge us while she rang us out. Found bones in my chicken and I honestly don’t know how they are still even open.
  • BH
    Brian Hicks
    Feb 14, 2026
    1.0
    This is like yelling at my own child but is needed for improvement. ROSA PARKS team what are we even doing at this point ??? Yall playing in faces. Manager barking orders at poor girl in the front on Valentines is crazy. To set it off my bowl had bones in it ??? SEE ATTACHED PHOTO. Flavor was MIA and the collection of cold and wet this bowl provided will haunt me for generations to come. I asked for guac girl but maybe one drop on the bowl. Thankfully cashier didn’t even ring it up right so I wasn’t charged. Not sure where the fix is here but glad I was able to document this. I feel like I survived a bad car crash. Did throw this ish in the trash but it won’t let me upload the video. Time stamp ; ROSA PARKS CHIPOTLE ; FEB 14, 2026 @3:42 CST.
  • LM
    Liv Moses
    Feb 10, 2026
    1.0
    *AVOID THIS PLACE* Asked for light sour cream and extra shredded cheese. Couldn’t even eat this bowl after mixing it all together for 15 mins it’s just sopping wet with sour cream. I was looking forward to a comforting bowl instead of almost vomiting when seeing it. Person behind counter was short and rude and when we bought a bag of chips to go with the guacamole side, they gave us a bag that has literally less than 20 chips.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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