Chipotle Mexican Grill

3.5
747 reviews
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Business Details

6838 Charlotte Pike, Nashville, TN
37209, United States
(615) 356-5860
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Nashville West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6838 Charlotte Pike, Nashville, TN
37209, United States

Hours

Reviews

3.5
747 reviews
5 stars
313
4 stars
142
3 stars
61
2 stars
52
1 star
179

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Customers frequently complained about small portion sizes and stingy servings, often feeling shortchanged for the price paid.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

Many customers noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Food Quality

Several reviews mentioned issues with food freshness and quality, including undercooked rice and lack of available ingredients.

Order Accuracy

Customers reported frequent mistakes with their orders, both in-store and for online pickups, leading to frustration.
  • KM
    Kimberly Mote
    Nov 13, 2025
    2.0
    Ordered delivery and it took 1 hr. 45 minutes and was cold when delivered.
  • UB
    USA Babe007
    Nov 10, 2025
    5.0
    Always good food. Nice quality food all of the ingredients are great.
  • JC
    Julia Chambers
    Nov 6, 2025
    5.0
    Well I was only doordashing I didn't actually eat there myself but as a Dasher I can tell you I observe things like atmosphere cleanliness the speed in which the order that I'm picking up is being made or it's already ready things of that nature I did find that chipotle was on it my order was already ready when I got there and there was a person there to assist me when I walked in the door unlike Clarksville where they'll have you sitting and waiting 30 minutes
  • RR
    R
    Oct 30, 2025
    1.0
    This chipotle is extremely stingy. My bowls are always very noticeably underfilled and you have to ask for more of each item to get the actual amount of food you are supposed to. No wonder the stock is tanking. We are paying adult prices and getting kids meal portions.
  • BB
    Breanna Blakemore
    Oct 12, 2025
    1.0
    If you’re out of a item on the menu, it would be more ethical to let customers know BEFORE we pay for it.
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Nashville West located?

Chipotle Mexican Grill Nashville West is located at 6838 Charlotte Pike, Nashville, TN 37209, US.

What are the operating hours of Chipotle Mexican Grill Nashville West?

Chipotle Mexican Grill Nashville West is open daily from 10:45 AM to 10:00 PM.