Business Details
About
Mexican Restaurant
Chipotle Green Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
506 reviews
5 stars
212
4 stars
91
3 stars
50
2 stars
39
1 star
114
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were consistent complaints about portion sizes, food temperature, and freshness, with some reporting food poisoning.
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive, leading to a negative dining experience for many.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and floors, which detracted from their overall experience.
Order Accuracy
Many customers experienced issues with incorrect orders, particularly with online and pickup orders, leading to frustration and dissatisfaction.
Management Issues
There were complaints about management's lack of accountability and responsiveness to customer concerns, contributing to a negative atmosphere.
- AMantonea marieNov 11, 20251.0Went on for a regular chicken bowl and had to pretty much beg the worker to add more food into the bowl. This location is constantly being rude and shorten the food amount they give. I complained and so did two more gentleman. Don’t even bother going to this location unless you want them to try to scam you into paying extra for double chicken after they give you scraps. They need to hire better quality workers and not ones with attitudes or act like they’re being held hostage by corporate.
- FMFredrick MooreOct 17, 20255.0Great Food.
- NHNot Kailer HOct 16, 20255.0I have to say that Kailer guy is quite the charismatic individual. I ordered 300 burritos and he made them all in 10 seconds with one hand. This chipotle is pretty excellent.
- FJFannie JamesOct 9, 20252.0I came in to get a steak bowl and was met by a rude server. She was so rude and dismissive that i just turned around and left after she had prepared most of my bowl. I refused to be treated rudely
- RMRenee' MarksOct 1, 20255.0BIG SHOUT OUT ALERT!! BIG SHOUT OUT ALERT!! Green Hills, Nashville, TN Chipotle Mexican Grill had a team of Rock Stars working today. Bigger SHOUT OUT ALERT specifically to manager, Chase, and Austin for teaming up to do a triple check on my super last minute lunch for 20 people DURING lunch RUSH hour!!!! The order I had online wiped itself to zero items in my cart leaving my business lunch team with zero food. Thank you Chase and Austin so very much for pulling me through a ROUGH spot in my work day!! You guys have no idea how much your act of kindness to help means to me. This customer knows that Chase could've easily been turned me away by saying "sorry we do not have the bandwidth for such a large order at this time". Keep being Kind Green Hills, Chipotle!!!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Green Hills, Nashville?
Chipotle Mexican Grill in Green Hills, Nashville is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Nashville?
It is located at 3900 Hillsboro Pike, Davidson, Nashville, TN 37215, USA.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, real ingredients.
Does Chipotle Mexican Grill in Green Hills provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle online via an app?
Yes, you can order online using the Chipotle app available on the Apple App Store or via their quick link .
What is Chipotle's philosophy on food ingredients?
Chipotle uses only 53 real ingredients, focusing on responsibly sourced, humane, and sustainable farming practices without artificial colors, flavors, or preservatives.
How can I stay updated or contact Chipotle Green Hills via social media?
You can follow them on Facebook at 'ChipotleGreenHills', Instagram handle '@chipotle', Twitter '@ChipotleTweets', LinkedIn, Pinterest, and YouTube channel.
What nearby places can I visit before or after dining at Chipotle Green Hills?
Nearby you can visit Great Harvest Bread for bakery and smoothies, Parnassus Books for books and entertainment, and Fleet Feet Nashville - Green Hills for sporting goods and clothing.
Are there any nearby restaurants for more dining options near Chipotle Green Hills?
Yes, nearby restaurants include Ginza Japanese Restaurant, Chinatown Restaurant, Jet's Pizza, and Green Hills Grille offering a range of cuisines.
What local services are available near Chipotle Mexican Grill in Green Hills?
Nearby services include Massage Envy for massage and skin care, European Wax Center for hair removal, and Gluck Orthodontics for dental and orthodontic care.