Brand Certified
Chipotle Mexican Grill
3.3(941 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
400 21st Ave S, Nashville, TN
37203, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(615) 777-0890
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tn/nashville/400-21st-ave-s?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1687
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Vanderbilt is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
941 reviews
5 stars
372
4 stars
151
3 stars
74
2 stars
60
1 star
284
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Cleanliness
The restaurant was often described as dirty, with overflowing trash and unsanitary conditions noted by multiple reviewers.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, contributing to dissatisfaction.
Food Quality
While some customers enjoyed the food, others reported it being subpar, with complaints about portion sizes and freshness.
Management Issues
There were calls for better management and staff training to address ongoing service and cleanliness problems.
- JJJaneFeb 23, 20265.0Stephie and her staff were so kind and amazing! They were super helpful. Definitely the best chipotle in Nashville :)
- DDDenishaFeb 18, 20261.0My experience at this Chipotle was really disappointing. The cashier seemed irritated from the moment I walked up, and she was openly cussing and acting frustrated while taking orders. It created an uncomfortable atmosphere and came across as unprofessional. What made the situation even more noticeable is that the other staff members — including the lady on the line and the manager helping with the food — were extremely kind, patient, and respectful. They were doing their best to keep things moving smoothly, and their attitude was the only positive part of the visit. I hope management addresses the behavior at the register, because the rest of the team clearly cares about providing good service.
- NRNick RinaldiFeb 16, 20262.0They have gotten my to-go order wrong several times.
- JSjc sullivanJan 28, 20265.0I visited during the EMERGENCY weather alert during the ice storm. It was a miracle it was even open (and had to close early - understandably as employees had to get home in horrible weather conditions.) I wish I had gotten the woman's name - she was beautiful and Latina (she was working the shift on Monday the 26th) and her kindness was a joy to behold. She made everyone felt more than welcome as most of us had lost power. The food is a staple but honestly, it is the service of kind people during trying times that make this my go-to. I'll be back! (I live out of town.) Thank you to the staff that makes a difference.
- UMUmid MusakhodjaevJan 19, 20261.0This was one of the worst restaurant experiences I’ve ever had. I was forced to wait an unreasonably long time, and the staff showed absolutely no respect or professionalism. Their behavior was rude, dismissive, and completely unacceptable. The employees clearly do not care about customers at all. There was no apology, no explanation, and no effort to fix the situation. If you value your time and expect basic human respect, avoid this place. I will never return and strongly advise others to stay away.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Vanderbilt serve?
Chipotle Mexican Grill Vanderbilt offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill Vanderbilt?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Vanderbilt offer pickup and delivery services?
Yes, it provides both in-store pickup and delivery services.
Can I order online or through an app from Chipotle Vanderbilt?
Yes, you can order online at https://order.chipotle.com/ or via the Chipotle app available in the Apple App Store.
Where is Chipotle Mexican Grill Vanderbilt located?
It is located at 400 21st Ave S, Davidson, Nashville, TN 37203, USA.
What is Chipotle's commitment to food quality?
Chipotle follows "Food with Integrity" principles, using only 53 real ingredients sourced from farms with humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill Vanderbilt?
You can call them at +1 615-777-0890 or email at tn.1687.vanderbilt@chipotle.com.
Are there any nearby coffee shops where I can grab a drink before or after my Chipotle visit?
Yes, nearby coffee shops include Starbucks, Sarabhas Creamery, Dunkin', Panera Bread, and Juice Pharm, offering great spots to enjoy coffee and snacks before or after your meal.
If my phone needs repair, is there any service near Chipotle Vanderbilt?
Asurion Phone & Tech Repair provides mobile phone and computer repair services conveniently near Chipotle Vanderbilt.
What other dining options are near Chipotle Mexican Grill Vanderbilt?
Nearby restaurants include Ezoza's Kitchen, Mellow Mushroom (pizza and sandwiches), Nick and Rudy's Steakhouse, Nada (Mexican cuisine), The Ainsworth, Love Language, and Subway for a variety of dining choices.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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