Chipotle Mexican Grill

2.9
587 reviews
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About

Mexican Restaurant
Chipotle Belle Meade is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
96 White Bridge Pike, Nashville, TN
37205, United States

Hours

Reviews

2.9
587 reviews
5 stars
186
4 stars
77
3 stars
52
2 stars
31
1 star
241

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlight consistently rude and unprofessional behavior from staff, making customers feel unwelcome and uncomfortable.

Food Quality

Customers frequently report issues with food quality, including stale ingredients, undercooked rice, and small portion sizes.

Cleanliness

The restaurant is often described as dirty, with unclean tables and unsanitary conditions reported by multiple customers.

Ingredient Availability

Many reviews mention that the location frequently runs out of key ingredients, impacting the overall dining experience.

Service Efficiency

Customers express frustration with slow service and disorganization, often waiting long periods for their orders.
  • RP
    Randy Pierson
    Nov 9, 2025
    1.0
    Waited in line 15 minutes and no one came up to take orders. There was about 10 of us and 7 of us left. There was a worker but she was not one who takes orders and did not communicate well at all. The tables were disgusting and floors littered from one end to the other. Servic area was extremely messy. Found out the counter person went to lunch, she was next door a Panera getting dinner. Good choice as I opted to eat at panera which was fully staffed, tables were clean.
  • JM
    Ja’Len Mitchell
    Nov 6, 2025
    1.0
    This is the first and last time I’ll ever go to this chipotle. Charging extra for cheese is beyond me and this is the only chipotle I’ve ever seen do this.. and once they put the cheese in the cup and I told them I didn’t want it, they threw it back in the pile.. that was kinda nasty. The food was alright and the chips were beyond salty
  • MM
    Mystery-enigma
    Nov 6, 2025
    2.0
    First time going to chipotle. The food was what I expected it to be. It was decent enough. Portion size was more than enough for the cost. My only complaint was the customer service was lacking. They do want customers to come back right? I suppose this is an issue at most fast food places these days. I always hold out hope catching a diamond in the rough but certainly not at this location.
  • HE
    Hayden Elrod
    Nov 1, 2025
    1.0
    This chipotle is beyond lame. Always skimping out on portions. “White rice please” followed by 3 teaspoons of rice being thrown into the bowl, not even enough to feed a small rabbit. I asked for carne asada and the lady plopped 3 measly pieces of steak into the bowl, when I asked for a tad more, the seemingly angry drill sergeant woman in charge of the store at the time piped up from the back saying “that will be charged for a double”. She only gave me about 2 more pieces of steak. The service is rude and uncaring. Went last week around 6:30 pm and they said “we are out of rice for the night, sorry”. Mind you, they don’t close until 10. Pretty much a bad experience every time I go. Chips are pretty good here though. This place makes me feel sadness.
  • ML
    Mary Lodigiani
    Oct 31, 2025
    1.0
    Staff is very rude. This location is always out of food by 7:30 pm. The last two times I went they had no rice and no veggies.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Belle Meade offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill at 96 White Bridge Pike?

Chipotle is open daily from 10:45 AM to 10:00 PM.