Buffalo Wild Wings

3.8
1326 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
6816 Charlotte Pike, Nashville, TN
37209, United States

Hours

Reviews

3.8
1,326 reviews
5 stars
622
4 stars
286
3 stars
145
2 stars
82
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for food and poor service, with many feeling ignored or receiving incorrect orders.

Food Quality

While some customers enjoyed the wings and other menu items, there were multiple complaints about food being undercooked, cold, or not prepared as requested.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including dismissive attitudes and lack of attentiveness, contributing to a negative dining experience.

Management Concerns

Customers expressed dissatisfaction with management's handling of service issues, including a lack of accountability and poor communication during busy times.

Atmosphere

The atmosphere was generally described as good for watching sports, but some noted issues with cleanliness and temperature inside the restaurant.
  • NV
    Nate V
    Nov 14, 2025
    1.0
    Wings took forever and came overcooked 😒
  • DS
    Doodlebugs S
    Nov 10, 2025
    1.0
    If I could give a negative star I would. The heat was broken and it was 35 outside. I can overlook that. What I can't overlook is the staff and the lack of care. Their mood, behavior and customer service was colder than the restaurant. The service was terrible. The staff spent more time talking and standing around than running food to tables. We were offered a discount for staying because of no heat but when the bill came there was no discount. We had to ask multiple staff to fix it as the manager was.... No one knows where. We are HUGE Bdub supporters, but due to this visit we won't be returning.
  • AU
    A Google User
    Nov 10, 2025
    1.0
    Looking for somewhere warm to have dinner on a cold day? Don't come here. Heat doesn't work. Took forty minutes to get food, and we were quite literally the ONLY two people in the restaurant. Bartender did the best she could. Closing(vaccuming, flipping tables) a restaurant while you still have guests in the building is so tacky too.
  • LB
    Larry Bilbrey
    Oct 31, 2025
    1.0
    At the time I am reviewing this, the particular location's star rating is 3.8, and honestly, that is a shame. This is easily the worst managed single restaurant of any kind my family has been to in as long as I can remember. And this isn't 1 isolated incident, this is a series of escalating poor service incidents over 2 years or so, culminating with the final incident which has made us boycott this location moving forward. If this location is franchised, the corporation should demand sale, and if it is already corporate, all management should be immediately released. The events leading up to the last event ranged from incorrect orders, massive delays to a time they had AC problems this summer and didn't bother to disclose to their customers when entering. This last event was multifaceted and experienced by several customers at once - and this wasn't the first time, but certainly the most egregious. On a to-go order, my wife had to wait over an hour for our food, and that is showing up after the time it was due to be ready. Other customers were there ahead of her and waited as long or longer. When any customer tried to get answers, they were given unacceptable attitude by the young lady working the to-go counter, and she left because she was tired of dealing with the customers and got the manager who had an even worse attitude and belittled one particular customer for asking for an update. It seemed he deemed the in-restaurant orders as the only priority and held all the to-go orders. No communication, no apology, and he refused refunds to all customers. I hope others who were there reviewed as well. I doubt anything will happen, but it should.
  • BH
    Belinda Hamm
    Oct 27, 2025
    2.0
    Our waitress was good, however there were other workers not so much. We had to wait to be seated with no real reason. Finally the guy (begrudgingly) seated us and that same employee was constantly complaining audibly about his work.. there was plenty to watch between football and the fights it could have been a good experience were it not for one bad apple.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Nashville specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours of Buffalo Wild Wings on weekends?

On Fridays and Saturdays, Buffalo Wild Wings is open from 11:00 AM to 1:00 AM. On Sundays, it is open from 11:00 AM to midnight.