Baskin-Robbins

Reviews

• AA

  Ami

  Sep 30, 2025
  1.0
  Mannn that ice cream had me on the toilet at 3AM!!!! I wouldn’t eat here ever AGAIN!
• AS

  Austin Stafford

  Aug 17, 2025
  1.0
  Messed up orders
• JD

  John Davis

  Aug 17, 2025
  1.0
  I don’t understand why this location is even in operation. Why have the lights on and doors locked at 7 o’clock on Sunday when your hours that you’re open till 10 PM?
• U1

  User 123

  Aug 7, 2025
  5.0
  jackson is the cutest worker ever 😊 he spoon fed me ice cream behind the counter thanks jackson, you’re the best!
• CW

  Cecil Ward

  Aug 7, 2025
  5.0
  If there were ever a Hall of Fame for customer service, Jackson would have a golden plaque right at the entrance. I don’t usually leave reviews — let alone long ones — but after several visits to the local ice cream shop where Jackson works, I felt genuinely compelled to share my experience with the world. From the moment you walk into the shop, Jackson greets you like a friend he hasn’t seen in years. He has this warm, genuine smile that instantly makes your day feel 10x better, even if you’ve had the worst morning. You don’t just feel like a customer with Jackson; you feel like you matter. That’s rare. Especially for someone so young. Let’s talk professionalism: Despite being a teenager, Jackson demonstrates a level of professionalism and maturity that rivals seasoned customer service reps. He’s quick, efficient, and always on top of things. I’ve seen him handle everything from large, chaotic birthday parties to late-night summer rushes — always with calm, grace, and good humor. Even when the line is out the door, he never looks flustered. He moves fast, but never rushed. He takes time with each customer, making sure everyone gets exactly what they want, down to the perfect swirl or extra sprinkles. And if he makes a mistake — which is rare — he owns up to it with humility and fixes it without any drama. That’s leadership material right there. Attention to detail: Jackson doesn’t just scoop ice cream — he crafts it. Watching him make a sundae or build a cone is like watching an artist paint. The scoops are perfect, the toppings are arranged with care, and the presentation is flawless. My niece once ordered a “unicorn” sundae and Jackson went above and beyond, even adding a candy horn and a trail of edible glitter. Her face lit up like it was Christmas morning. Incredible memory and people skills: This part honestly blows me away. Jackson remembers orders. He remembers people. I came in once after not visiting for nearly a month, and he remembered not only my go-to flavor (chocolate fudge brownie with cookie dough on a waffle cone) but also that I asked for a dairy-free option for my friend during our last visit. That kind of attention to detail makes you feel seen and valued. Jackson with kids: A total natural. I’ve seen him kneel down to talk to toddlers, joke with shy kids until they’re smiling, and treat every single young customer like they’re the most important person in the shop. Parents absolutely adore him — and rightly so. He’s patient, kind, and never talks down to kids. He respects them, and they respond in kind. Team player and problem solver: I’ve also watched Jackson help his coworkers without being asked — jumping in to clean a spill, refilling napkins, fixing the card reader when it acted up, and mentoring new hires with quiet confidence. You can tell his coworkers respect him. He never tries to “be the boss” — he leads by example. His calm, collected demeanor is infectious. Cleanliness and presentation: Everything Jackson touches is neat, clean, and well-organized. You can tell he takes pride in his workspace. Even when it’s hectic, he wipes down counters, organizes the topping bar, and keeps everything sparkling. That’s the kind of employee every business dreams of having. The little things that add up: Jackson doesn’t just serve ice cream — he makes the experience memorable. He compliments people’s T-shirts. He asks how your day was. He notices when someone looks upset and tries to cheer them up. He makes puns. (“What did the vanilla say to the sprinkle? I’m falling for you!”) Corny? Maybe. But heartwarming? Absolutely. Conclusion: If every teenager approached their job with the passion, heart, and work ethic Jackson brings to the ice cream shop, the world would be a better place. I can only imagine where life will take him, but wherever he ends up — he’s going to shine. For now, I just feel lucky that he’s the one handing me my double scoop with extra hot fudge and a smile that makes summer days even sweeter.

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