CAVA

Reviews

• GF

  gabriella ferguson

  6 days ago
  5.0
  BEST CAVA EVER!! Team is always so welcoming and kind!! Cleanliness is unmatched and the quality is superior. Shoutout to armoni she’s the sweetest worker and needs recognition asap!! I love this cava and will continue to return!!
• MA

  Mena Azer

  6 days ago
  5.0
  I had an amazing experience at CAVA thanks to Chanel! She was incredibly positive, welcoming, and truly went above and beyond to provide outstanding customer service. From the moment I walked in, she made me feel valued and taken care of. It’s rare to see someone so consistently upbeat and attentive, even during busy times. Chanel is a huge asset to the team, and her energy really elevates the entire experience. I’ll definitely be coming back!
• BU

  Behruz Usmanov

  Mar 28, 2026
  1.0
  Dear CAVA Support Team, I hope you are doing well. I am writing to share a recent experience I had at your location near Vanderbilt. This was my first time visiting CAVA, and I wasn’t aware that the small cup provided was intended for water only. I accidentally filled it with a soft drink. Shortly after we sat down to eat, a staff member named Chanel approached our table, took my drink without explaining the situation, and replaced it. While I understand that store policies are important, the way this was handled felt abrupt and uncomfortable. I was surprised and a bit embarrassed by the interaction, especially since it happened in front of other customers. A quick, polite explanation would have made the situation much easier to understand and less stressful. After this, I felt uncomfortable and didn’t feel like I could fully enjoy my meal. I want to be clear that I am not trying to cause trouble, but rather to share my experience in hopes that it can help improve how situations like this are handled in the future—especially for first-time customers who may not be familiar with the rules. Thank you for taking the time to read my message. I appreciate your attention to this matter and hope to have a better experience in the future.p
• SS

  Safo Sam

  Mar 28, 2026
  1.0
  Dear CAVA Support Team, I hope you are doing well. I am writing to share a recent experience at one of your locations near Vanderbilt, which has always been one of my favorite places to eat. Unfortunately, my visit today left me disappointed, and I felt it was important to bring this to your attention. My brother and I purchased four bowls and two drinks (one small and one large). It was my brother’s first time visiting CAVA, and he was not aware that the small cup is intended for water only. He mistakenly filled it with a soft drink. As we had just sat down to eat, a staff member named Chanel approached our table, took my brother’s cup without explanation, and replaced it with another one. While I understand that store policies need to be followed, the way the situation was handled felt abrupt and uncomfortable. My brother, who already struggles with anxiety, was startled and embarrassed by the interaction—especially as it happened in front of other customers. A calm and polite explanation would have made a significant difference and helped avoid the distress he experienced. Afterward, I approached Chanel to discuss what had happened, hoping to clarify the situation. However, she seemed unwilling to engage in a conversation and responded in a manner that felt dismissive, leaving before we could fully address the issue. At that point, the experience had already impacted us enough that we lost our appetite and were unable to enjoy our meal. I want to emphasize that I have always enjoyed dining at CAVA, which is why this experience was particularly disappointing. I am sharing this feedback not out of frustration alone, but with the hope that it can help improve customer interactions moving forward. A more understanding and communicative approach from staff—especially in situations involving first-time customers—would go a long way in maintaining the welcoming environment CAVA is known for. I kindly ask that this matter be reviewed and addressed appropriately. Thank you for taking the time to read my message, and I hope to continue visiting CAVA with the positive experiences I’ve had in the past.
• MP

  Mayah Persaud

  Mar 23, 2026
  1.0
  I had a really disappointing experience at Cava, mainly because of an employee named Armani. From the moment my boyfriend and I walked in, her attitude was rude and unwelcoming. When I politely asked for a little extra rice after being given barely half a scoop, she responded with a noticeably annoyed tone and made me feel like I was asking for something unreasonable then said it would be extra, which was ridiculous! It only got worse from there. She kept staring at us while we were sitting, which made us extremely uncomfortable and honestly made us want to leave. Then she came over and told us we had to pour out our drinks because we didn’t know only water was allowed, but instead of explaining it respectfully, she handled it in a very aggressive and embarrassing way. What really crossed the line was how she acted with her coworkers—laughing, looking over at us, and clearly talking about us. As we were leaving, she even pointed at us and stuck her middle finger up in front of the whole restaurant. I’ve never felt so disrespected at a restaurant before. Customer service should never make people feel this uncomfortable or unwelcome.She was honestly just an embarrassment and I can’t believe someone could act like this at their place of employment. I hope management seriously addresses this disgusting behavior.