Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently rude and unprofessional staff, with many customers experiencing poor service and lack of acknowledgment.
Order Accuracy
A significant number of customers reported incorrect orders, missing items, and failure to follow special requests, leading to frustration.
Speed of Service
Many customers noted slow service, particularly during busy hours, with long wait times in both drive-thru and in-store.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect preparation, and overall dissatisfaction with the meals.
Cleanliness
Some customers pointed out cleanliness issues, particularly in the bathrooms and dining areas, affecting their overall experience.
SR
Stone Riner
1 day ago
1.0
Everytime I go, something is wrong or missing. Every single time. You can also tell the working wished you were not there.
AD
Alex Defrenn
Oct 31, 2025
1.0
Rude poor service aggressive asked them to replace a sticker on uber delivery bag seemed mad about simple request
Back again was the only person in the restaurant waiting on an Uber order it was ignored for 15 minutes. I give credit or credit is due. And I’ll tell it how it is.
CL
Courtney Louden
Oct 23, 2025
3.0
I went there to grab an iced coffee, waited for five minutes for someone to take my order. Waited Almost 10 minutes for a small iced coffee… Which wouldn’t have been a big deal if they had told me that they had to switch something out, but instead they just kept walking past me and walking past customers trying to order food. I just think next time Some acknowledgment would have been ideal, not only to me, but the people in line
BR
Barrett Rainey
Oct 16, 2025
1.0
As the employee at the drive thru told me as he dropped my drink onto my arm and the side of my car, this is the “worst customer service ever” of any McDonald’s I’ve ever seen. Good luck being lactose intolerant, good luck if you expect to receive your entire order, and good luck if you have plans within an hour of visiting here, because you’re not going to make it on time! You best hope you like the interior architecture as well, because you’ll be in and out of the store multiple times in one visit if you plan on getting what you ordered! It’s also not uncommon to get one of a complimentary eye roll from the staff, particularly the night shift.
DG
Dakota Geelan
Oct 16, 2025
1.0
Worst McDonald's experience I've ever had. Every time I go something in my order is incorrect. They never make the orders correctly, always adds cheese when asked for none. Have asked for it to be remade a couple of times always to be met with rudeness from the workers and even eye rolls. Service is always horrible, workers yelling at each other having fun, but ignoring customers and getting orders wrong. Drive thru takes for ever during lunch and dinner and never get the orders correct. I've come back to this McDonald's because it is the closest to my house but I will never go again because they never improve, no matter the time of day you go. On one occasion we asked for no pickles on a big Mac and received the burger with no pickles, but a box filled with pickles on the side that leaked pickle juice all over the fries and napkins, even our table. Don't risk going, it won't be good. Will always go to the one in South Rutherford instead or the one on Memorial, both are infinitely better than this one.
What are the operating hours of McDonald's in Murfreesboro, TN?
McDonald's in Murfreesboro, TN operates 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru that is open 24/7.
What delivery options are available at this McDonald's?
Delivery options include curbside pickup, delivery, same day delivery, and no-contact delivery.
Where can I order McDonald's delivery online for this location?
You can order delivery online via https://mcdonalds.order.online/business/-5579 or through the McDonald's app.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any rewards or loyalty programs?
Yes, MyMcDonald's Rewards lets you earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
Can I use a mobile app to order at this McDonald's?
Yes, you can order using the McDonald's App available for iOS and Android devices.
What nearby fast food restaurants can I visit besides McDonald's?
Nearby fast food options include Taco Bell and Burger King, both great alternatives for quick meals near McDonald's.
Are there any nearby services where I can get my car cleaned or repaired near McDonald's?
Yes, Club Car Wash offers auto detailing services, and Tire Discounters provides tire sales and automotive repair close to McDonald's.
What local shops and amenities are close to McDonald's for additional errands or services?
Nearby you can find Great Clips for haircuts, Nails So Happy for nail care, Kroger grocery store with a pharmacy, and the MMC Now Family Walk-In Clinic for medical needs.