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Brand Certified

Chipotle Mexican Grill

3.9
(1479 reviews)

About

Mexican Restaurant
Chipotle Murfreesboro is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
479 N Thompson Ln, Murfreesboro, TN
37129, United States

Hours

Reviews

3.9
1,479 reviews
5 stars
751
4 stars
324
3 stars
132
2 stars
82
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with specific complaints about a few employees consistently providing poor customer service.

Food Quality

Many customers reported issues with food quality, including stale ingredients, burnt meat, and missing items from orders.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unclean tables, floors, and overall unsanitary conditions.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect orders being given.

Management Issues

Several customers suggested that poor management was a contributing factor to the decline in service and food quality.
  • KA
    Karis Armstrong
    2 days ago
    1.0
    I love chipotle but my goodness this one is the worst location I have ever been too. The whole place is a mess, with food all over the counter where they prep the meals and serve them. The garbage was overflowing with trash behind their counter, and it was all over the floor. It was disgusting, and my boyfriend’s food touched all the food on the counter. They were out of almost everything. The woman in front of me left because she was frustrated, and the server tried to give me her order. Their portions are smaller than any location I’ve been to (and i’ve been to many). The bathroom was out of paper towels and likely had been for a while because people were using toilet paper. All around bad experience, and a disgusting one too. Place needs to be clean at the very least.
  • MI
    Mattie Irwin
    Feb 17, 2026
    5.0
    was waiting a while for a pick up order just to find out it was stolen, but the guy (idk his name) with the black septum hoop piercing was very helpful and remade my order superrrr fast!!
  • AP
    Anthony Perea
    Feb 16, 2026
    1.0
    This is the only chipotle I’ve been to that has run out of several items. No chicken, no steak, no barbacoa and other essentials. Both visits were a month apart so it’s some sort of issue with the order, prep or staffing. I won’t be coming back here unfortunately
  • DS
    Demetria Shields
    Feb 7, 2026
    2.0
    The seating areas was a mess food and trash all over tables and floors. My chicken and veggies was overly salty
  • JN
    Jennifer Nygren
    Feb 1, 2026
    1.0
    Why does the girl with the braids still have a job? She was extremely rude to my 13 year old daughter. She asked for steak and the girl put chicken. When my husband corrected her she yelled " I confirmed with her twice" theb proceeded to throw her hands in the air and walked away. The young man uo front apologized for her behavior. My daughter was in tears and didn't even eat the food. This girl needs to be terminated. I see other reviews about the same girl. Not suited for customer service.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Murfreesboro offer?

Chipotle Murfreesboro offers Mexican fast-casual cuisine including customizable burritos, bowls, quesadillas, tacos, and salads, using responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in Murfreesboro?

Chipotle is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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