Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1420 N Mount Juliet Rd, Mt Juliet, TN
37122-3341, United States
Hours
Reviews
3.7
811 reviews
5 stars
374
4 stars
152
3 stars
77
2 stars
63
1 star
145
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Product Availability
Many reviews mentioned that the location often runs out of key menu items, particularly ice cream and toppings.
Food Quality
While some customers enjoyed the food, there were numerous complaints about food being cold, poorly prepared, or not meeting expectations.
Cleanliness
Several reviews highlighted issues with cleanliness in the dining area, including sticky floors and unclean tables.
Staffing Issues
A common theme was the lack of adequate staffing, leading to slow service and overwhelmed employees.
- JHJamie Leigh HostetlerDec 28, 20255.0Always fast, fresh food and lovely customer service. Sometimes they're short staffed, but when they serve you, they're always happy and have great ice cream.
- LLLoreleiDec 17, 20254.0the people were so nice here!
- JPJennifer PrienDec 15, 20255.0The people that serve you here are always so great . Love getting hot fudge parfaits
- ABana claudia pires bezerraSep 27, 20251.0Worst fast food place around. We had to wait at least 5 minutes to order, then another 10 to pay, and then another 20 to receive our ice cream. We ordered a blizzard, and it came completely liquid. Instead of the person saying that the machine was broken and that they weren't making it, they preferred to deliver larger sizes to make it better. The blizzard came completely liquid, it looked like milk, it was so liquid. Terrible place, terrible service.
- TTtopper1296Sep 11, 20255.0Insider tip that I didn't know about. You can ask for double toppings in a blizzard.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, Chicken Strip Baskets, and Grillburgers®.
What are the regular opening hours of Dairy Queen Grill & Chill in Mt Juliet?
The Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Is the Dairy Queen Grill & Chill location family-friendly and equipped for children?
Yes, the location is family-friendly and provides amenities such as booster seats, high chairs, and is good for kids.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, the restaurant offers drive-thru service and outdoor seating.
Can I find free Wi-Fi and restroom facilities at this Dairy Queen?
Yes, the Dairy Queen Grill & Chill offers free Wi-Fi and has restroom facilities available for customers.
Are there any special holiday hours I should be aware of before visiting?
The Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place an order for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/44394/.
Are there other Dairy Queen locations near this Mt Juliet restaurant?
Yes, there are other Dairy Queen ice cream shops nearby, providing nearby options for similar treats.
What nearby attractions can I visit before or after eating at Dairy Queen Grill & Chill?
You can visit Robinson Park, a nearby park and nature reserve, ideal for outdoor activities before or after your meal.
If I need services or errands nearby, which places are close to Dairy Queen Grill & Chill?
Nearby places include Medical Necessities (medical supply retail), UPS Authorized Shipping Outlet (shipping services), and Ready Teddy's coffee shop, which could complement your visit to Dairy Queen.