Business Details
About
Mexican Restaurant
Chipotle Mt. Juliet is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.5
231 reviews
5 stars
95
4 stars
46
3 stars
21
2 stars
19
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing fresh and delicious meals while others received old or poorly prepared food.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of attention to customer needs.
Cleanliness
Many customers noted unsanitary conditions in the restaurant, including dirty tables and counters, which negatively impacted their dining experience.
Portion Sizes
Several reviews mentioned skimpy portion sizes, particularly with meat, leading to dissatisfaction with the value for money.
Staff Performance
While some employees received praise for their friendly service, others were criticized for being unprofessional and inattentive.
- JBJonathan Bowen6 days ago5.0First time at a Chipotle. I dont normally allow others to prepare my food. It was a nice experience and good food. Staff was nice and friendly. Met all of my needs
- LBLunden BurnettNov 6, 20255.0I came in around 8 pm after working a long shift and a work out in which I was absolutely famished. Jack greeted me right when I came in, was very kind which for whatever reason isn’t the norm lately at other places you go. This has to be one of the cleanest Chipotle’s I’ve seen in a long time. I was impressed!
- ONOlivia Grace NippersNov 4, 20251.0Visited: Tuesday, 11/4/25 at 7 PM I had a disappointing experience at this location. The staff were rude and difficult to communicate with while ordering. The food was unexpectedly spicy—far more than what I’ve received at other locations where this same dish has no heat at all. What appeared to be the manager on duty displayed unprofessional and unsanitary behavior. When assisting a cashier with a question, he placed containers (that should have been refrigerated) directly on the floor instead of a counter or back in the fridge. I also observed him eating chips and guacamole directly from the assembly line area. Additionally, several employees behind the counter were behaving inappropriately, which made the overall atmosphere uncomfortable and unprofessional. This location is in serious need of management oversight, employee training, and enforcement of proper health and safety standards.
- ASAlan SmithOct 1, 20251.0The negative reviews for this location are nearly endless, and all the location can do is GIVE A WEBSITE TO COMPLAIN TO AGAIN? It's highly doubtful that they are not getting negative feedback through internal channels, so it’s not a huge leap to believe that there is poor leadership, poor hiring, poor training, poor attitude and poor follow through here. It's how dining establishments falter and ultimately FAIL. This is an easy fix, if you actually care.
- TLTodd LeweySep 18, 20252.0It’s so sad, because Chipotle being everywhere now you never know if it’s going to be good and now we almost always avoid it. This Chipotle specifically pays 0 attention to food quality, cleanliness and just overall experience. The food isn’t good at all anymore, the standards are just very different than other Chipotles, there’s always 100% guaranteed the chance you’ll get some nasty chicken. The restaurant itself is always dirty, bathrooms, floors, tables, everything. This use to be my go-to, and unfortunately you can’t find people who care about serving their customers anymore.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill in Mt. Juliet?
Chipotle Mexican Grill in Mt. Juliet is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Mt. Juliet, TN?
It is located at 30 Old Pleasant Grove Rd, Wilson, Mt. Juliet, TN 37122, USA.
How can I place an order online for Chipotle Mexican Grill Mt. Juliet?
You can order online at https://order.chipotle.com/ or use the Chipotle mobile app available on the Apple App Store.
Does Chipotle Mt. Juliet prioritize the quality of their ingredients?
Yes, Chipotle uses only 53 real ingredients sourced responsibly from farms adhering to humane and sustainable practices, following their 'Food with Integrity' principles.
What types of food does Chipotle Mexican Grill offer?
They offer customizable menu items including burritos, bowls, quesadillas, tacos, and salads prepared with wholesome ingredients.
How can customers contact Chipotle Mt. Juliet for inquiries?
Customers can email TN.4510.Mt.Juliet@chipotle.com or call +1 615-754-2984 for any questions.
Are there any other dining options near Chipotle Mexican Grill in Mt. Juliet?
Yes, nearby dining options include Schlotzsky's, Cheddar's Scratch Kitchen, Culver's, Captain D's, Arby's, Subway, LongHorn Steakhouse, and McDonald's, providing a variety of cuisines.
What healthcare facilities are near Chipotle Mt. Juliet?
Nearby healthcare facilities include Mt. Juliet Dental Studio, Paddock Place Dental, Doctor's ValuVision, Visionworks, American Family Care, Optimum Hope Parkinson Wellness, Lifters Clinic, Alternative Approach, Priority Physical Therapy, The Therapy Gym, and CPR Nashville.
What nearby services could be useful for someone visiting Chipotle Mexican Grill?
Services like Firestone Complete Auto Care, Lowe's Home Improvement, CoinFlip Bitcoin ATM, and MJ Smokes Vape N Glass are nearby, offering automotive, home improvement, financial, and retail options.
Does Chipotle Mexican Grill Mt. Juliet have social media presence?
Yes, Chipotle can be followed on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for updates and promotions.